Have you paused or closed your Shopify store before or even reactivate Shopify store? If you would like to alter your mind, you’ll have a choice to reopen it. 

Shopify allows you to try to do that, and you’ll start to sell your products again with a distinct plan that’s more suited to your business. take a look at our step-by-step guide to reopen your store on this dominant eCommerce platform.

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What to Consider Before Closing or Pausing Your Shopify Store?

Firstly, you’ve got to grasp that you simply must stop your store manually. Even the Shopify support cannot try this for you.

Before you pause or close your Shopify account, you want to check whether you contact all partner third-party service providers on time to tell them of your decision to shut the Shopify account.

Also, you’ve got to make sure that your account has no dues. If there’s any, Shopify will provide you with a final bill inclusive of all the remaining fees. Besides, a cancellation of all subscriptions to all or any of the Shopify apps that your store uses is crucial. If you fail to do that, the vendors of these apps will still charge you.

If you’re employing a free trial and not using any pricing plan yet, you should not do anything before pausing your store.

Before you shut Shopify, make sure you first contact any third-party service providers your store uses to make sure that your store closes correctly.

Also, you can’t pause or close your account if you’ve got any outstanding charges. If you have got any outstanding charges, then you should clear them off, before proceeding to pause or close your Shopify store.

In addition, before pausing your Shopify store, you would like to cancel apps individually otherwise you will still be charged app fees.

If you’re on a free trial and haven’t selected any pricing plan, then you don’t have to do anything to cancel your account.

Your free trial doesn’t extend even after you pause your store during your free trial. If you unpause your account after your free trial expires, then you would like to pick a paid arrangement to continue functioning in your store.

Read also: How to Unpause Shopify Store? Super Easy, Effective Ways!

How to Reopen/Unpause Your Shopify Store

For some reason, you may want to proceed with running your store. Shopify allows you to reopen your store within 3 months of closing it, Shopify ensures the preservation of all of your store’s data and configuration information. 

If you’ve lost access to your store admin and it’s no longer public due to non-payment, please continue. This means your store is frozen! In this post, we are going to look into why your store is frozen, how to unfreeze it and what charges you’ll see when you unfreeze your store. 

Your store will go into a frozen state if we have unsuccessfully attempted to collect the pending charges on your account. 

If your store is marked as “Frozen” it is for all intents and purposes deemed as closed. While there will be no new invoices created for your subscription plan, it’s possible you can still incur charges for third-party/external sources such as apps. 

If your store has been frozen, only the account owner can reactivate and pay any outstanding charges there might be. You will also need to pay any other outstanding charges which occurred during the time between when the payment was missed and when your store was frozen. 

For Shopify store owners to reopen your store, you can log back in, and then choose a new plan that works best for your business. 

Step 1: Sign in to Your Shopify Store

The first step that you need to do is sign in to your Shopify store.

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Step 2: Click `Settings > Plan and Permissions

In your Shopify admin, tap on Settings, and then click Plan and permissions.

Step 3: Click Select a Plan

From the Plan Details section, tap on Select a plan. From the given options, choose a pricing plan. Once you get a plan, you can begin to resell your products. You can remove your online store password if you set up a password for your store when it is paused.

After Pausing Your Store Completely and Step Away from It

Instead of entirely closing your account, one has the option of pause Shopify store for a specific period. The advantage of pausing your Shopify store is that you still get to access your control panel unlike when you close the store.

The owner still pays the charges but half the amount. The store status remains active, but the check-out is deactivated. This means your customers can see the products but they can’t buy them.

As soon as you close your store, it will be impossible to contact the admin. Nonetheless, you can still use your credit card information to get back to your account. This should reactivate your Shopify marketplace. Also, deleting your account will block you from using the same online store name in the future.

When you’re ready to reopen your store, log in, and then select a new plan that is best suited for you.

Read also:5 Ways How to Delete Shopify Account and Delete Subscription

Step 1: Log in to Your Shopify Store

The first step you need to do is to Shopify login to your Shopify store.

Step 2: Choose a Pricing Plan

Among the options given to you, you select one. After that, you can work on it. If you set up a password for your store when it was paused, you can remove your online store password.


If you’re getting to close your store, make sure you first get the right information on the way to cancel Shopify. Also, cancel any third-party apps to avoid additional charges. Notice that by uninstalling your online store mobile app won’t automatically cancel any contracts.

Shopify really makes all the processes easy to execute; however, you would like to use caution of all the associated terms and conditions. As an example, whether or not you clear your payments with Shopify, you wish to cancel your third party agreements. Failing to try and do so will allow Shopify billing to accumulate even when your store is closed.

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