How to add a tracking number on eBay? Online stores such as eBay allow you to run a business from home buying and selling goods. Once you sell an item, it is your responsibility to package the item and mail it to the buyer. 

Placing a tracking number on your package ensures peace of mind for both you and the buyer that  the buyer knows when to expect the package and you get informed when it arrives. Once you receive your tracking number, you can post it to the completed eBay sale for the buyer to see.

You may be interested in: How to Manage eBay Stores, Sell Better, Reach Sales Bigger?

Is Order Number and Tracking Number the Same?

The tracking number and order number are two different numbers. The buyers can only track their package thanks to a tracking number, it is not possible to track a parcel with the order number.

Your Selling Stock is Messing Up? You Need Help!

Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. It’s faster way to helps you profit!

Order Number

An order number also called purchase number or ID order is a number that identifies a purchase or order placed by a buyer. Marketplaces and eCommerce websites assign an order number to every order to keep track of it. 

This number is also useful for the seller if he needs to find details such as the shipment date, the payment terms or again for example the shipment status. The order numbers are also a way to ensure confidentiality, where the buyer’s real name isn’t used but instead a number working as an identifying agent.

Tracking Number

A tracking number is a specific number assigned to each parcel just before being eBay mark as shipped without tracking. This number works as a unique ID code and allows people to follow and track their package from the departure (warehouse or storage center) to the final destination it is supposed to reach.

The tracking number is usually printed as a barcode that can be scanned thanks to a barcode reader or even thanks to smartphones. There are international tracking numbers and also tracking numbers only detectable within the country where the sender stays.

Do I Have to Add a Tracking Number on eBay?

How to edit tracking number on eBay? You are required to upload tracking in the structured data field before the estimated delivery date has passed. This is so that eBay can protect you if a buyer claims they haven’t received the item. Sending the tracking number to the buyer via email won’t protect you from a claim.

If you don’t see the tracking information you can select Contact seller (seller hub) on the Order Details page and ask the seller if they will upload the tracking number. If you can’t find your guest order confirmation email, select the button below and they will send you a link to your order details again.

The time period for delivery varies based on how the seller has set up shipping and handling time and the shipping method you selected when checking out. Handling time is the number of days it takes for the seller to put the item into transit, in most cases. 

Where Is the Tracking Number on eBay Seller?

Does eBay send tracking number to buyers? If the seller is using a tracked service, you’ll see the item’s tracking number as a link next to the item. If the seller is using a tracked service but you can’t see a tracking number, they may need to upload the tracking information. You can contact the seller to ask them to add tracking.

Go to the Sold then opens in a new window or tab section of My eBay. From More actions, select Add tracking number. Enter the tracking details and the name of the carrier.

Even if you cannot find the tracking number, you can contact the company itself and provide them with other information listed on the receipt. The company will know in which transit location your shipment was recently scanned. This method is the same as dropshipping policy in eBay and the shipping process about it.

Read aslo: Ebay Dropshipping Policy to Follow for Good Business

How Do I Turn on Tracking on eBay?

How does eBay know when an item is delivered? Here some steps that you should know how to turn on tracking on eBay:

Do You Want to Manage Multiple Marketplace Just by Single Person?

Of course you can! You can handle multiple stores from all marketplace just by single dashboard. Cut your Business’s cost, and Boost your Efficiency at the same time.

  • Go to Settings.
  • Tap Notifications and tap eBay.
  • Turn Allow notifications to On.
  • Open the eBay app.
  • Tap My eBay Settings and go to Notifications.
  • Choose which notifications you’d like to receive.

Why Is There No Tracking Number on eBay?

If the seller is using a tracked service but you can’t see a tracking number, they may need to upload the tracking information. You can contact the seller to ask them to add tracking.

If you buy and print labels on eBay, the order tracking number is uploaded automatically, and you could also save money on eBay shipping.

One of the most common reasons USPS tracking number information hasn’t been updated (eBay tracking not updating) is because the harsh weather conditions have slowed down the delivery process, blocking your mail or package from moving farther along the infrastructure until it gets to its ultimate destination.

Follow these six steps on the regular eBay site:

  • Go to My eBay.
  • Navigate to purchase history.
  • Find the item in question.
  • Find the eBay tracking number inside the green shaded area.
  • Click on the number.
  • The complete tracking history will be displayed. (eBay my order history).

Follow these four steps on the eBay mobile app:

  • Navigate to purchases.
  • Click on the item in question.
  • The basic tracking details will be displayed.
  • Click “more tracking details” to see the complete list of every step in the tracking process.

Look for your tracking number in the shipping confirmation. You’ll use your tracking number to keep up with the status of your shipment. Your tracking number may be listed under a heading that says something like “Track This eBay Orders” or “Track Your Package.”


Not all tracking numbers follow the same format. Some may contain letters as well as numbers; others may even include symbols. Always enter the tracking number exactly as it appears in your shipping confirmation or order receipt.

In some cases, you might be able to get an update about the status of your package by contacting the original seller. If you happen to lose a tracking number and aren’t hearing back from the seller, call your local post office. They’ll have a record of the package if it’s scheduled for delivery through USPS.

Consider creating a user account on the shipping company website so you can save your tracking results and access them faster later on eBay Philippines.

Ginee Philippines

If you own online stores on eBay or other marketplaces/ecommerces, you can easily use Ginee Philippines to help you manage your online stores. Ginee has features such as product management, stock, order, promotion, sales report, Ginee Ads, Ginee Chat, and many more. Let’s go, sign up to Ginee Philippines FREELY now and enjoy all the features!

Upload Products to Shopee and Lazada Automatically! How?

Ginee product management allow you upload products to all of your online stores from all marketplace just once! Save time, save cost, save energy, join Ginee Now!