Manage Return and Refund as a Shopee Seller in the PH

Return and Refund on Shopee are sometimes unavoidable. As a seller, you will realize that not all transactions are as smooth as you want them to be. This means that you should handle Shopee customer complaints well in order to still rise above your game. This will help lessen the rate of returns and refunds on your shop and will definitely make your selling life easier on Shopee Philippines.

You have to always be meticulous about important factors that you deal with in your shop. Simple things like making sure you follow Shopee Packaging Guidelines is a must in order to avoid Returns and Refunds altogether as a Shopee Seller. The more that you handle these little mishaps well, the more that you are unlikely to get a penalty on Shopee.

Even if you aren’t a Shopee seller, this article will be helpful. It will go over what might be happening when a Shopee refund seller not responding, what the seller has proposed return and refund meaning,  and or how to return item in Shopee self arrangement. 

It will also address questions like “How to return item in shopee via J&T?”, “How to return item in Shopee philippines?” “Can Shopee refund Gcash?” and “How to refund Shopee after order received?”

See also: What You Need To Know About Shopee Penalty System

Return and Refund Process

After a buyer requests a return and refund, sellers can communicate with the customer to understand the rationale for the request and come to an agreement, or they can file a dispute. As part of this session, you’ll learn how to manage return and refund requests through the Seller Centre and Shopee App, as well as how to process returns and refunds through the Seller Centre.

Please keep in mind that after you have accepted the buyer’s request, it indicates that you have acknowledged that the buyer’s claim is true and that you are willing to repay the customer immediately or to refund the item once it has been returned to you. If the seller does not agree with the return/refund request, a dispute can be filed against the seller.

In the case of Local Marketplace returns, a dispute can also be initiated after the customer and seller have agreed on a return request, but only if the following conditions are met:

• This means that the vendor does not get the returned item. In order to receive a refund, the customer will be required to produce acceptable shipping documentation.
• The seller is dissatisfied with the condition of the returned merchandise.

Respond to Return and Refund Requests

You will be given a reasonable amount of time to consider whether or not you agree with the return/refund request. Alternatively, in the event that Shopee does not receive a response within the number of calendar days specified, the buyer’s most recent proposal will be approved.

If the customer’s most recent proposal was for a return and refund, Shopee will allow the buyer to return the merchandise to the seller. If the most recent proposal included a refund, Shopee will process the refund and send it to the customer.

Retailers at the mall have a different response time than sellers in general. Buyers are permitted to return items for a variety of reasons, with the exception of non-receipt of the item. You have the option of accepting a return and allowing purchasers to ship the merchandise back, or you can choose to issue an immediate refund. 

Please keep in mind that after you have accepted the buyer’s return request, it means that you have acknowledged that the buyer’s claim is true and that you are willing to reimburse the buyer’s money once the item has been returned. If the seller does not agree with the return/refund request, a dispute can be filed against the seller.

In the case of Local Marketplace returns, a dispute can also be initiated after the customer and seller have agreed on a return request, but only if the following conditions are met:

• This means that the vendor does not get the returned item. In order to receive a refund, the customer will be required to produce acceptable shipping documentation.
• The seller is dissatisfied with the condition of the returned merchandise.

For Non-Mall Sellers on Shopee

At this stage, allowing a return will not result in a refund being issued to the customer. This procedure will entail the following things:

• As soon as you accept a return, you’ll be obliged to provide the customer with an address where they can return the product.

• Buyers will have five (5) calendar days to ship their return package back to the seller. Unless they are able to ship out within the specified time frame, the return request will be cancelled, and payment for the item will be completed in its place.

• Upon receipt of the product in satisfactory condition, you may provide a refund to the purchaser. If the goods are delivered in a poor state, you can file a complaint with Shopee.

•  It is the responsibility of Shopee to acquire evidence such as images or recordings and to render a fair decision on the issue. 

• All sellers will have two days to respond to the buyer’s initial request in order to avoid the buyer’s return request being automatically accepted.

2 Best Ways to Manage Your Return and Refund Requests

You need to be efficient in managing your Return or Refund Requests in Shopee in order to make your process smoother and still leave a good impact on your customers. Below are the two best ways to manage these requests.

Records of Shipment Information Should be Maintained

It is recommended that you send all packages via registered mail to avoid missing packages from being delivered. Maintain your shipment receipt in the event that a non-receipt claim is filed, even if all parties have agreed to utilize regular mail.

Verify Evidence Reliability

Following the submission of quality evidence, such as a clear photograph of shipment proof, you will have two business days to resolve the issue. If the evidence you offer is ambiguous, Shopee will notify you that it will not be accepted by the company in question. The payment will be released to the appropriate person if you do not produce new evidence within two days of Shopee’s request.

Knowing important guides and steps like how to pack a Shopee order safely is a must to prevent these scenarios from happening. Always remember that prevention is better than cure anyway. 

Manage Orders and Customers Better with Ginee

Ginee Philippines helps you manage orders better with their Order Management feature. In order to avoid errors on the orders of your customers and minimize refunds and returns, this Ginee feature is the best tool for you. This is the best omnichannel tool that you can use for your business in Shopee Philippines. They also have a Customer Management feature which will make it easier for you to attend to your customer’s needs. 

By Registering with Ginee, you can get to experience all of these features for free for the first 7 days. It is definitely a worthy platform to explore for the sake of better business operations now and in the future.