Shopee seller penalty? Businesses will always have complaints from customers about certain things. In Shopee, it’s important that these concerns are addressed instantly so as to not incur penalties. except for becoming a Shopee preferred seller or addressing the Shopee seller fee, taking care of your Shopee Shop Health is extremely important.

It is terrible to urge a penalty from Shopee whether or not your Shopee penalty points reset. It are often the start of the top of your Shopee business which is why you certainly don’t want to own a penalty.

Getting a penalty could mean losing your Preferred Seller badge which you hardly worked for. you would like to avoid Shopee penalties in the least costs so as to continue succeeding. Here you need information about areas of seller performance on Shopee and rude seller on Shopee!

Read also: Managing Your Account Health in Shopee Philippines

What is Shopee’s Seller Penalty Points System?

Shopee seller cancel the order penalty? Penalty points are assessed to sellers who have low account health. The subsequent punishment is also imposed on people who have flagrantly violated Shopee’s policies: account suspension. Two things can happen to your account:

  • Account Freeze: All of your listings are going to be concealed from the general public view.
  • Account Ban: Your Shopee App and Seller Centre are unavailable to you during this point.

If you’re participating in any of the subsequent behaviours, your account is also suspended: repeated violations on Shopee Feed and/or Shopee Live, empty parcel fraud, brushing fraud, promotional abuse, and scam conduct The severity of the infraction determines whether or not your account are suspended or frozen.

Account suspensions and freezes resulting from fraud or severe, persistent offences could also be in effect indefinitely.

If a seller’s account has been frozen as a result of the buildup of 15 seller penalty points, the account is frozen for 28 days, with the likelihood of an extension if the vendor accumulates more penalty points. Sellers who shall participate within the Preferred Seller Program are disqualified if they need a history of account suspensions on their record.

To avoid having your account suspended, fast response in Shopee could be a must, familiarise yourself with Shopee’s policies and guidelines for merchants, which are as follows: listing policies, fulfilment procedures, and offering excellent customer service are all important considerations.

Shopee Philippines Penalty Points System incentivizes sellers to keep up high service standards so as to produce a positive shopping experience for our buyers on the platform.

Your performance is evaluated on a weekly basis and is updated at the start of every week so as to spot areas for improvement in your work. Failure to fulfil your performance targets may end in penalty points being deducted from your score.

This covers things like your chat response rate Shopee customers have together with your store, Shopee/seller cancel order penalty and Shopee late shipment penalty.

Refer to the table below to answer the question “which of the subsequent are possible reasons for incurring penalty points?” The table also covers Shopee late-shipment rating criteria and shopee buyer cancel order penalty.

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When are Penalty Points Issued?

Seller cancellation penalty? For this section, you’ll be finding the solution to “What are the possible punishments from incurring penalty points?” Simply put, the more points you acquire, the less benefits you’ll be ready to enjoy.

What Happens if I Receive Penalty Points?

Here some possible things will happen if you receive penalty points:

  • Ban from marketing campaign.
  • Remove free shipping or shipping rebates.
  • Deboost listings (Severe).
  • Block listing creation and edit.
  • Freeze account.

Tier 5 Punishment Extension

Shopee penalty points reset? Arbitrary tiers that aren’t revealed because the basis for Tier 5 punishment extension or restoration The punishment for arbitrary tiers are going to be applied within the same manner because of the existing Tier 5 punishment.

Sellers who are currently undergoing a Tier 5 sentence may request a punishment extension. Sellers who completed the initial Tier 5 sentence were eligible to have their punishment reinstated. Extending or restoring PN/AR status at Tier 5.

Contact Shopee’s Customer Service team or your Relationship Manager if you’ve got any questions (if applicable). If your appeal is successful, we’ll remove any penalty points that are assessed and reinstate your driving rights.

How do I Check if I Have Received Any Penalty Points?

After a buyer requests a return and refund, sellers can communicate with the customer to know the rationale for the request and are available to an agreement, or they will file a dispute.

As a part of this session, you’ll learn the way to manage return and refund requests through the vendor Centre and Shopee PH App, yet as the way to process returns and refunds through the vendor Centre.

Please keep in mind that after you have accepted the buyer’s request, it indicates that you simply have acknowledged that the buyer’s claim is true and that you’re willing to repay the customer immediately or to refund the item once it’s been returned to you. If the vendor doesn’t believe the return/refund request, a dispute will be filed against the vendor.

Here some steps for you the way to test it:

  • Visit My Shop
  • Click on Seller Penalty Points System
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Read also: Shopee Preferred Seller Denied And How To Deal With It

How Do I Submit an Appeal?

Reach bent on our Customer Service team or your Relationship Manager (if applicable). You’ll remove any penalty points issued and restore your privileges if your appeal is successful.

Starting March 14, penalty points are applied when Non-Fulfillment Rate (NFR) and/or Late Shipment Rate (LSR) reaches 10%.

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As a business owner, you wish to possess the most effective tool available so as to totally maximise the items that your businesses can do. You can easily use Ginee Philippines to manage your online stores in a single dashboard.

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