E-commerce has grown into a massive industry in the Philippines over the past decade. Thanks to e-commerce platforms like Shopee, shopping has never been as convenient even with the ongoing threat of the COVID-19 pandemic. If you’re new to the online shopping scene, don’t worry because you too can still join in and maximize your shopping experience. 

In this article, you’ll find out more about Shopee as a platform as well as Shopee’s return policy for your purchases. 

Related: How to Return Orders in Shopee Philippines?

What is Shopee?

Shopee is the most popular e-commerce site in Southeast Asia and Taiwan, with over 100 million users. It was established in 2015 as a platform designed specifically for the Middle East and North Africa. It offers customers a simple, secure, and fast online shopping experience through robust payment and fulfillment support.

Shopee Philippines is the easy and convenient way to get your needs in one click right to your doorstep.

How Can I Order in Shopee?

In order to start taking advantage of the Shopee platform to buy pretty much anything you’ll need or want, you simply need to go through three basic but important steps. 

Making a Registered Shopee Account

Whether you’re a shopper or a seller on Shopee, you must first create an account on the website. To do so, you’ll need to look for a “Sign up” option on the Shopee homepage and click it. Once there, you can create your Shopee account using your phone number or a preexisting Facebook, Google, or Apple account. 

Related: How to Make a Shopee Account?

Find Your Desired Product

Once you already have your own account, you’ll need to find the products you’re going to buy. For that, you can either use Shopee’s search function and filters to look for any specific product in mind. If you don’t have a particular product in mind, you can also scroll through Shopee’s homepage or product categories to find something you would really be interested in.

When you do find a product listing that catches your eye, simply click on it and check if it suits your needs. You need to determine if it’s specifically the right product you need and if its priced properly among other things. If that listing doesn’t fit right with what you need, check other listings. However, if it does fit right, go ahead and proceed to the next step.

Place Your Order

Now that you’ve already found the product listing that’s right for you, you’ll need to place your order. In order to do so you’ll need to look around the bottom of your screen and pick from three options: “Chat Now”, “Add to Cart”, or “Buy Now.”

For the “Chat Now” option, you can use that in order to discuss with the seller the details of the product or even to make a better offer with the seller. Through this you can get more details about your product and possibly even negotiate for yourself a better price for your product.

The “Add to Cart” option on the other hand allows you to place the item on your “Shopee cart.” This is so that once you add all the products you planned to buy you can check out all of them in one sitting. You can check out the contents of your cart by clicking the shopping cart icon on the top right of your screen.

Then finally for the “Buy Now” option, it allows you to check out the item right away which is great if you only need to buy that product and nothing else.

On the checkout page, it will ask you to ask for important information like your details, the delivery address, and your preferred mode of payment among many others. You’ll need to fill all of these up and  then double check your total bill. Once everything is good to go you can place your order and all you’ll have to do is wait for your order to arrive.

Can I Return Order in Shopee?

However, upon receiving your product you might encounter some problems along the way. Problems like the item not working properly or if what you ordered is incomplete. Luckily, Shopee does allow you to return items with a refund but only if it meets certain conditions.

Related: How to Request for a Return Order in Shopee?

Shopee Return Policy

Now that you know that you can return items on Shopee, what are the policies as well as the terms and conditions Shopee has in place for return products. This is where you’ll find out more about it.

To start things off, buyers can refund and/or return items if the following conditions are met;

  • If the product has not been received by buyer
  • If the product received was defective or damaged
  • If the seller delivered a different item that was promised to the buyer

If your situation doesn’t fit any of the conditions listed above, contact Shopee’s live help desk for future assistance.

Once that’s settled you can proceed to the refund proper. First, go to your account profile then go to “My Purchase”, then click on the “To Receive” tab. From there, search for the order that you want to return then click it. Once there you’ll see a “Return/Refund” option and click on it. 

Select the item that you want to return or refund. Tap “Submit” once you’ve entered all of the required information and attached all of the required documents. Once all that is done, simply wait for the seller and Shopee’s response and you’ll be able to return your item in no time.

Ginee and Your Shopee Experience

Knowing Shopee’s return policy is important not only for buyers but for sellers also. As a seller, to optimize your selling experience you also need to know how to make your store more efficient. Luckily for you, being a Shopee vendor can be made easier with Ginee Philippines. It’s easy to keep track of everything with the omnichannel platform’s dashboard. 

When selling on Shopee, it’s easy to get overwhelmed. That’s why you need Ginee’s support. The ERP system makes it possible to keep track of things like orders, promotions, and clients all in one place. In addition to one platform, Ginee is capable of doing this across a number of others. You will be able to use Ginee’s features for 7 days once you sign up for a free trial. You’ll be pleasantly surprised by how time- and cost-saving it is.