3 Things You Must Know to Overcome Problems with ShopeePay

ShopeePay has been widely used by the general public. This is because ShopeePay has many advantages. This ShopeePay feature is made in line with the growth of digital wallets that are easier to use when carrying out various payments. With these Shopee Pay wallet you can do various selling transactions or buy quickly and are also safe. 

Despite the many benefits that ShopeePay has, it also has some problem with ShopeePay. The Shopee problem today 2021 can be about ShopeePay. 

Related: How to Use ShopeePay?

What is ShopeePay?

ShopeePay is Shopee’s digital wallet where users can make safe and cashless payments. Looking at its history, the online shopping application Shopee is part of the Singapore-based Sea Company. The company is known as a leader in e-commerce and digital finance in the Southeast Asian region such as Singapore, Malaysia, Taiwan, Thailand, Vietnam, the Philippines and Indonesia.

You can use it for online transactions within Shopee, such as buying mobile load and bills payment. You also can use Shopee as offline (QR) transactions with merchants who accept payment via ShopeePay, and receiving or transferring payments to your contacts, and withdrawing funds to your bank account.

ShopeePay lets you top up or receive a balance of up to Php 50,000 for unverified accounts, and up to Php 100,000 for verified accounts.

You can use ShopeePay to pay for transactions of up to Php 100,000, as long as you have sufficient funds within your account. The minimum amount required for each ShopeePay transaction is P1.

How Safe is ShopeePay?

How safe is ShopeePay? Is ShopeePay safe? It is questions that is often asked by users. Basically a digital payment method is safe as long as it fulfills 3 factors, namely e-commerce keeping up their applications, users also protecting themselves and the government keeps watching. 

Let’s say a service is safe according to the government but if consumers are negligent in using it then the service can cause losses. So how safe ShopeePay is depends on how the e-commerce keeps their application, and also how users protect their ShopeePay account. 

See also: How to Refund in ShopeePay?

ShopeePay Problem and What to Do About It

Have you experienced problems with your ShopeePay Philippines? Then what should you do then? Here are some problems that are frequently asked and the solutions.

Why Can’t I Make Payment with ShopeePay or It is Not Working?

Here are some common reasons why is Shopee Pay not working:

1. You have not activated your ShopeePay account. Read “How to activate ShopeePay?” to activate and start using your ShopeePay account today.
2. Your ShopeePay balance is insufficient for the current checkout. You may come across the message below when attempting to make payment with insufficient balance in your ShopeePay account. Read “How do I top-up my ShopeePay?” for step-by-step information to top-up your account before making a purchase.
3. You may have exceeded your daily/monthly/yearly transaction limit for Basic and Premium Accounts. 
4. The operating system on your device may be too outdated to work with ShopeePay. 

If the buyer is applying for a voucher, the buyer is required to top up the remainder amount that was reflected on checkout before applying for the voucher to be able to pay using ShopeePay.

ShopeePay have limit of use. In the event your purchase exceeds the ShopeePay limit, we advise using a different payment method instead. If you are still unable to proceed with payment, kindly provide a screenshot of the error message received along with your Shopee Username for Shopee Customer Service to investigate further. 

What Can I Do If I Don’t Get My Refund for a ShopeePay Transaction?

How do I get my money from ShopeePay? If you ever had problems related to refunds by ShopeePay. If you did not receive your refund for any ShopeePay transactions, online or offline, you should contact Shopee Customer Service with your Transaction ID.

You can find the transaction ID by selecting the relevant transaction under Last Transactions, then click on COPY.

In the normal scenario, refunds will be credited to your ShopeePay within 24 hours. Contact Shopee Customer Service as soon as possible once you realise you have not received the refund for your ShopeePay transaction. 

After your refund is successfully processed, you should see it in the Last Transactions list on the ShopeePay page. 

What You Should Do If Top Up ShopeePay Failed?

Have you ever failed when you need to top up your ShopeePay? Under normal circumstances, the amount will be reflected in your ShopeePay balance once the top-up is successful. 

Then, why is my ShopeePay top up failed? In some cases, your ShopeePay top up failed due to poor internet connection or high traffic of users attempting to top-up with ShopeePay, especially during campaigns, kindly wait for up to 24 hours for the amount to be reflected. 

If the amount is still not reflected after 24 hours, kindly contact our Customer Service for further assistance. In some cases, your ShopeePay top-up may have failed due to the incorrect PIN being entered. 

Under normal circumstances, your top-up amount will be directly credited and reflected in your ShopeePay within seconds of topping up. 

Conclusion

ShopeePay is Shopee’s digital wallet where users can make safe and cashless payments. You also can use Shopee as offline (QR) transactions with merchants who accept payment via ShopeePay, and receiving or transferring payments to your contacts, and withdrawing funds to your bank account. 

Basically a digital payment method is safe as long as it fulfills 3 factors, namely e-commerce keeping up their applications, users also protecting themselves and the government keeps watching. Let’s say a service is safe according to the government but if consumers are negligent in using it then the service can cause losses.

If you ever experienced problems with ShopeePay, like can not make payment with ShopeePay, can not get refund from ShopeePay transaction, and failed ShopeePay top up, you should use the solutions provide above.  If you still can not overcome your problem with those solutions, please contact Shopee Customer Service. 

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