Most people know what Shopee is. Shopee is one of the biggest ecommerce platforms nowadays. You can buy many things in shopee such as groceries, stationery, clothing, home appliances, gadgets and so on. Before we do the check out, we have to check whether the products are still available or not. You can check it by chat the seller in shopee. But How to chat seller in shopee?

Don’t worry! In this article we will discuss how to contact seller in shopee, How to send picture in shopee chat, How to delete picture in shopee chat and also How to send video to seller in shopee chat. Are you ready? Read this article for more information needed.

Related: How to Top Up in ShopeePay?

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When Is The Right Time To Chat Shopee Seller?

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Most people in the world are doing online shopping nowadays and one of the famous e-commerce platforms is Shopee. What is Shopee? Shopee is one of the leading e-commerce platforms in Southeast Asia and Taiwan which offers several products such as consumer electronics, household goods, toys, fashion, sports equipment and groceries. 

When we want to buy products from shopee seller, it is better to chat with the shopee seller first before you put the products in the cart and then check out. You need to chat with the shopee seller at that period of time and ask whether the product is still available or not, how is the product condition or even the function of the products. 

You can also ask how long will they proceed to prepare the products for shipment so you will know the estimate time the product arrive to your doorstep.

See also: How to Use ShopeePay?

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How To Chat Seller In Shopee?

Are you confused on how to contact seller in shopee and how to message seller in shopee shopee chat? You don’t have to be confused because you may use the Shopee chat message and access shopee seller chat through seller centre, shopee webchat, shopee app and also shopee website.

Seller Centre

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The Seller Centre is the easiest way for sellers to manage a large volume of chats. To access Shopee Seller Chat via the Seller Centre, you just have to select the chat button.

Shopee Webchat

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Shopee Webchat has the most features to help you manage your chats directly. You can enter Shopee Webchat by clicking the chat button in the Seller Centre to be redirected to Shopee Webchat.

Shopee App

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Beside using seller centre and shopee webchat, You can also manage your chats on your mobile device via the Shopee app, by clicking on the chat button on the top-right hand corner.

Shopee Website

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You can also access chat via Shopee’s website. To do so, click on the chat button on the bottom right of the webpage.

When you chat with a seller in shopee, you might mistype. Don’t be panicked because you can delete your chat message on the mobile app so how to delete messages in shopee chat? You can tap and hold on to the chat bubble. Then choose Delete message and your message will be deleted for both parties.

Related: Shopee Credit Card Payment


How to chat in shopee chat with shopee and How to chat shopee seller might be your question right now. You can chat with the seller by using shopee seller chat. Shopee seller chat or also known as shopee webchat is an instant messaging portal which will help you to provide excellent customer service by allowing the seller to boost sales and build customer loyalty.

There are 4 sections in shopee webchat such as :

Search Column

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The search column offers a search bar feature and multiple filtering options to help you sort the chats and support buyers in a more efficient way.

Chat Window

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The chat window allows you to tailor messages to your buyers in order to create a more engaging chat experience. You can also use the multimedia functions to communicate in a more interpersonal manner. 

Profile Window

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Within the profile window, you will be able to adjust Chat Settings, send Feedback, and access Shopee Seller Centre. 

Order Management Window

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The order management window gives you an overview of each buyer’s orders, and helps you to manage your product listings and vouchers.

To access the shop webchat portal, there are 4 ways you can take such as:

  • Webchat icon on seller centre, you can click on the webchat icon on seller centre
  • My sales page on seller center, My sales page on seller center allows you to chat directly with the specific shopper who has placed an order in your shop.
  • Order details section of my sales on seller centre, in this part you are allowed to chat directly with a shopper by referring to a specific order.
  • Using your web browser, You can also access shopee webchat by entering

How to chat followers on shopee? Beside using the webchat, you can also chat and give the information to your follower by using chat broadcast. Chat Broadcast Application is a feature in the Seller Centre which allows sellers to directly broadcast vouchers, products / product categories, and messages to a desired group of users through Shopee Chat. 

Broadcasts can help inform shoppers of any upcoming shop promotions such as product discounts, Shop Flash Sale, and more. You might also be wondering how chat broadcasts work. Here are the steps:

  • Go to Chat Broadcast from your seller profile page. 
  • Create a new broadcast by inputting a text message and selecting additional promotional content to include in the broadcast 
  • Send messages and promotional content to shop followers.
  • Shoppers will receive the message in their chat inbox and will be able to respond to the seller directly.


When using shopee, the customer can chat with the seller to ask about the product’s availability and the condition. Beside that, seller also allow to chat the customer  by using chat broadcast. Chat Broadcast allows you to personally interact with all your followers, and provide exclusive content and promotions. 

You can use this feature to efficiently target specific users with promotions. But if Shopee chat not working, you can contact shopee customer service directly.

If you own an online store, following these easy principles will make your Shopee merchant journey not only easier, but also more streamlined than it has ever been. Ginee will be there for you no matter what happens.

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