Simply put, the concept of buying at Shopee is already convenient in its current form. You place an order with an internet retailer, pay for it, and then receive your item. Easy, right? However, we are now in the new normal, in which contactless payments are encouraged and even encouraged. What is Shopee Philippines’ response to this? Thanks to ShopeePay, you may enjoy even greater convenience.

Adding to the already broad list of handy payment methods available in the Philippines, Shopee has launched a new mobile wallet. Beyond the fact that it encourages little interaction, it is also a quick and efficient method of paying for all of your Shopee transactions. You can also Top Up with ShopeePay in different ways.

Related: Verifying your ShopeePay Account in the Philippines

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How Do I Add a Credit/Debit Card in Payment Options?

All credit card information is securely encrypted and saved with our payment facilitator or payment provider, who acts as a gateway payment facilitator. You can think of it as a second layer of safety for your credit or debit card data.

The following are the procedures to take in order to pay for your order with your credit or debit card: Step 1: On the checkout page, select Payment Option from the drop-down menu. Step 2: Choose “Credit/Debit Card” as your payment method. If you are a first-time credit/debit card user, select “Add New Credit Card” from the drop-down menu. You can also learn how to add or edit your credit card by visiting this page.

Fill out the form with your 16-digit card number, expiration date, and CVV. Please keep in mind that credit cards such as American Express, JCB, and Diners Club are not accepted. If you have already entered your credit/debit card information, simply select the card that you wish to use. Step 3: After you’ve entered your credit/debit card information, tap “Confirm” and then “Place Order.”

To complete the transaction, review your payment and tap Pay. After entering the One-Time Password (OTP) and tapping Continue, your payment will be successfully processed.

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Why Can’t I Check Out With My Credit/Debit Card?

If you are unable to complete your purchase with your credit or debit card, it may be because of transaction limits, card errors, unaccepted cards, or restrictions imposed as a result of card misuse. Please review the following reasons for the problem in order to determine how to remedy it:

Transactional Capacity

When using a credit or debit card, there is a transaction limit that must be met.

Errors on the Card

The card is not visible. Closing and reopening your Shopee App should resolve any issues with the new card you have inserted. If this doesn’t work, you can try troubleshooting.

Payment is Incomplete

Prior to attempting a second payment attempt if your payment procedure was unsuccessful, check with your bank to ensure that the amount was withdrawn from your account. You can also get in touch with Shopee Customer Service if you require further clarification.

Shopee Does Not Accept Your Credit Card

Some international credit cards, as well as cards issued by specific banks, are not accepted on Shopee. Check to see if your credit or debit card is accepted on Shopee.

Restrictions Imposed Because of Card Abuse

Payments made with credit/debit cards are subject to the transaction policies set out by the card issuer. If your credit/debit card is suspected of breaking Shopee’s policies, you will not be able to use it to make a purchase on the platform. If you have another card, you should try it. Alternatively, if you believe that the issue is not the result of any suspicious activity, you can contact Shopee Customer Service.

How to Get a Refund for Credit/Debit Card?

Reversing a debit card payment will be handled to your issuing bank beginning on January 14, 2021, and the amount of the reversal will be determined by your bank. As soon as your refund request has been approved, Shopee will handle your refund within 24 hours of receiving it.

In the case of a debit/credit card payment, the reversal will be performed by Shopee to your issuing bank and may take up to 5 to 45 working days depending on your bank. Note that depending on your credit card’s billing cycle, you may still be responsible for making the payment while you wait for the refund to be processed and approved.

We urge that you get in touch with your issuing bank for follow-up. In the event of a double charge, you can contact our customer service lines for additional assistance. In order to receive a valid refund, the following payment methods will be used to determine how the refund will be applied:

  • If you paid with a credit card, debit card, or Google Pay, your refund will be credited to the card that you used within 5 to 45 business days, depending on how often your card is billed.
  • Payment options such as ShopeePay, Cash-on-Delivery (COD), and other payment channels are available.
  • Regular refunds will be credited to your ShopeePay account within 24-48 hours, and partial refunds will be credited to your account within 4-7 business days.

Once the refund has been processed, you can use it to make future purchases or withdraw it once your bank account information has been updated. More information on ShopeePay refunds can be found here.

In the case of unsuccessful petitions, if your return/refund request is denied, the order will resume its Shopee Guarantee period and will be processed when the Shopee Guarantee time expires, unless you specify otherwise. Payment will only be released to the seller if and when the dispute is resolved in the seller’s favor.

If a dispute has been lodged against a return/refund request, the release of payment to Sellers may take up to a maximum of one month.

Always with Ease with Ginee

Because you now have more information on how to make Shopee even easier to use, it is no longer a secret that there are numerous additional methods and tools that you can use to make it even easier. You should be aware that there are numerous additional methods and tools that you can employ to make it even easier. 

You may make your Shopee merchant trip not only easier, but also more streamlined than it has ever been before if you are an online shop by following these simple guidelines. Ginee will take good care of you in this difficult circumstance. 

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