How to cancel an order in a Globe online shop? You can cancel or modify an order on the same day it is placed but before midnight in the destination country (that is based on location to which it is to be shipped).

When the order status becomes ‘Being produced’ or ‘In production’, the order cannot be amended or cancelled any more.

Read also: What is a Good Online Business to Start in the Philippines?

What Is Globe Online in the Philippines?

Globe online shop tracker will be the digital companion for all your Globe needs, a place where you can purchase Globe products and monitor the status of your order. To access Globe Online, type on any browser. This website requires internet access.

As of now, Home Prepaid WiFi is available for purchase in Globe Online. Other services such as buying loads and availing of lifestyle freebies will soon be made available also.

When buying through Globe Online, accepted payment methods are:

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  • GCash.
  • Credit/debit cards (VISA and MasterCard).
  • Over-the-counter.
  • Cash on delivery (COD).

Right after your purchase, you’ll be provided with a reference Globe work order number tracker which you can use to track your order. You’ll also receive an electronic official receipt for your purchase and this will be sent to the email address indicated in your order.

How Can I Check My Globe Order Status?

How to check Globe application status? Enter your order number and email address to see your order status (ex. GLO-123ABC456). For new additional line applications, you may track your order through

You may check your delivery history through the “Track your Order” link that was sent to you via text, which also contains the Airway Bill or Reference No. and the delivery date. Want to check Globe tracker 2021 or even Globe tracker 2020? Easy! Just make sure to follow this article!

How Do I Cancel My Globe Order?

How to cancel Globe postpaid application? You may send an email to or call Globe Sales hotline at 7391010, Monday- Friday, 8:00 AM-5:00 PM. Please take note that call center agents will only forward your concern to the Online Support team because they have limited access to the system.

If there is no lock-in period or contract with your postpaid plan then all you have to do is contact the customer service of your network provider (Globe) and request to cancel the plan but if you have a contract with them you may cancel this but they will have you pay for the remaining months of contract.

Just write a letter to Globe and write your intention to cancel the plan that you applied and retain the other one. All you need to have is a Valid ID (Voters ID,SSS, GSIS, drivers License) and proof of income. but if you want to cancel valid any ID is enough.

To cancel the order, click the Cancel order button on the order details page. Once an order is cancelled, you will receive a confirmation email and the Globe status check of your order will be updated to Cancelled.

If notified before the goods have been dispatched, Globe can accommodate for order cancellations. If items have been shipped Globe reserves the right to charge a cancellation fee, should we be able to request the return of the package from our delivery service.

Because of the immediate use nature of a Top-Up, once a transaction has been completed and the Top-Up sent to the cited mobile Globe reference number repair, it cannot be modified, cancelled, refunded or removed. All transactions are final and any/all refunds are not available.

Read also: Manage Return and Refund as a Shopee Seller in the PH

What Is the Number of Globe Customer Service If I Want to  Cancel an Order?

Cancel order Globe shop? Should a subscriber wish to terminate the Service, Subscriber must declare intent to do so at least 15 days prior to the expiration of the Renewal Period. Subscriber may call the hotline at (02) 730 1288 or email Failure to do so will result in the imposition of pre-termination charges.

To cancel an order please write an email as soon as possible to or call us at 0558498970.

To enable you to give a better experience, the hotline agents supporting Consumer Service Hotlines 211 or (02)77301000 and 808 or (02)77301500, and Consumer Sales Hotline (02)77301010 have moved to our mobile apps.

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you may immediately get in touch with us through our website at or by contacting Globe Customer Care ((+632) 7730-1000 or 211 using your mobile phone).

For domestic calls to a 1800 number from a mobile device or landline, you must dial 1800xxxxxxx (where xxxxxx is your number 1800).

Toll free numbers are called the same way you would any other number. Just be sure to dial “1” followed by the correct toll free prefix (800, 833, 844, 855, 866, 877, or 888). You may be charged for a toll free call from your mobile phone unless you have unlimited minutes in your plan.

Have a general question but don’t like calling in for customer support? No problem, just send a chat message to Globe’s official Messenger any time of the day, 24/7. You’ll get an instant and direct response right from digitally savvy and intelligent chatbots.

You may request for account termination through the following channels:

  • GlobeOne app.
  • Go to the Dashboard section, click Help Center from the Quick Actions and search for “termination”
  • Dial 211 using your Globe mobile.


Globe will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tag attached. Refunds and exchanges are not available on free promotional or sale items. Exchanges can be made 4 weeks from the date of purchase. Refunds can be made 1 month from the date of purchase.

Recommend sending returns via registered post as we do not accept responsibility for lost items. Due to health regulations, they are unable to exchange or refund on any underwear purchase. 

Prices are subject to change without notice. Globe reserves the right to revoke any stated offer and correct any pricing errors including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. All payments are charged in US dollars. 

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