Cancelling orders in Shopee is common when there are a lot of reasons that come up for you to do so. Either there is an uncalculated mishap or there are some changes in terms of what you actually wanted to purchase originally. It’s okay to cancel orders because you can always return and refund given that you have the valid reasons to do so. Sellers need to avoid this to maintain a good Account Health in Shopee.

Because of the Shopee Guarantee, Shopee may automatically cancel your orders to ensure that purchasers receive the purchased item on time or receive a full refund if the item is not received on time. The following are some of the most prevalent reasons for orders to be automatically cancelled: The item has been returned to the vendor because the seller was unable to deliver the parcel to the buyer’s address.

Related: Shopee Return and Refunds

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How Can You Cancel Order in Shopee?

By submitting a cancellation request, you will be able to get rid of your order. To do so, go to the Order Details page and select Cancel Order > Select Cancellation Reason > Confirm to submit your request. Consider your options carefully before canceling an order because you can only cancel once per order.

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Cancellation procedures varies depending on the type of order being cancelled:

Paid Local or International Order (not a pre-order item)

You have the option to cancel it at any moment before the seller arranges shipment. Once the shipping has been scheduled, you will not be able to cancel your order any longer.

Paid Local or International Order (pre-order item)

You can cancel your order within one hour of placing it, as long as you do so before the seller organizes for shipment. After one hour has passed since the order was placed, the cancellation request will be subject to the permission of the seller. Once the shipping has been scheduled, you will not be able to cancel your order any longer.

Monitoring the status of cancellation request

To monitor the status of your cancellation request, go to My Purchases and click on View Cancellation Details for the order. If you no longer wish to cancel the order, pick Withdraw Cancellation Request > Confirm from the Order Cancellation Request menu.

Please keep in mind that sellers have the right to refuse cancellation requests for orders that have already been packed or prepared for shipment. If necessary, you can communicate with the seller directly using Shopee Chat or submit a return/refund request once your order has been delivered to you. If you successfully cancel your reservation, your refund will be processed automatically.

How to Withdraw Your Cancellation Request?

The only time you can retract a cancellation request is if your order is still awaiting approval from the vendor.

To withdraw your cancellation request, please follow the steps outlined below:

Select the To Ship in Me button.

Under the To Pay or To Ship icon, select the order from which you wish to withdraw your cancellation request by tapping it.

Scroll down to the bottom of the page and select Withdraw Cancellation Request if you have changed your mind and wish to revoke your cancellation request. Then press the Confirm button.

There is a limit to how many times you can request cancellation per order. Once you have withdrawn your request for cancellation, you will not be able to make another request for cancellation.

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How Long Will it Take to Receive a Cancellation Request? 

In order to receive a valid refund, the following payment methods will be used to determine how the refund will be applied:

Credit/debit card/Google Pay

In accordance with your credit card’s billing cycle, your refund will be credited to the card you used within 5 to 45 business days after receiving it.

ShopeePay and Cash On Delivery (COD)

Regular refunds will be credited to your ShopeePay account within 24-48 hours, and partial refunds will be credited to your account within 4-7 business days.

Once the refund has been processed, you can use it to make future purchases or withdraw it once your bank account information has been updated. More information on ShopeePay refunds can be found here.

Refunds Denied

If your return/refund request is denied, the order will resume its Shopee Guarantee term and will be processed once the Shopee Guarantee period has expired. Payment will only be released to the seller if and when the dispute is resolved in the seller’s favor. If a dispute has been lodged against a return/refund request, the release of payment to Sellers may take up to a maximum of one month.

How to Check the Status of Cancellation Request? 

Check the progress of your cancellation request by following the steps outlined below:

Step 1: Select the Me tab, then My Purchases from the drop-down menu.

Step 2: Select the order for which you wish to check the status of the cancellation request.

3. Scroll down to the bottom of the page and select Check Details to see the status of your cancellation request.

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Order Management is a function provided by Ginee Philippines that assists you in better order management. For the purpose of preventing errors on your clients’ orders and minimizing refunds and returns, this Ginee function is the most effective solution available to you today. The greatest omnichannel tool that you can utilize for your business in Shopee Philippines is the one described above. 

Also included in the package is a Customer Management tool, which will make it easier for you to attend to the demands of your customers. By registering with Ginee, you will be able to take advantage of all of these advantages for the first seven days at no cost. It is unquestionably a worthwhile platform to investigate for the benefit of improving business operations both now and in the near future. Sign up now! 

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