What happens if there is a failed delivery Zalora? Don’t worry if this happens, the product will be returned to the seller after 3 attempts by couriers. Let’s check this out!

What Is Failed Delivery Or Missed Delivery In Zalora?

All of you must know what Zalora is. The Zalora Philippines is the leading online fashion marketplace in Asia which was launched in 2012. There are more than 300 million people that access and use Zalora ecommerce marketplace in Southeast Asia.

Zalora is available in 3 languages such as English, Chinese and Indonesian. This Zalora website and application has been expanded in several countries such as The Philippines, Indonesia, Malaysia, Singapore, Thailand, Vietnam,Taiwan and Hong Kong. 

Before you can use the Zalora apps, you need to make sure that you have fulfilled Zalora seller requirements. After you have ensured, you need to register your account. Then you can order or cancel order Zalora. After that, you can choose your Zalora delivery options then you have to wait for the product’s delivery. Why did my delivery status fail? What does it mean? The failed delivery means the package has not been delivered to the customer after 3 times delivery attempts. Then the courier will do Zalora return to seller without any penalty.

When you order things in Zalora, you can do Zalora tracking to see where your products are located. So what does the missed delivery mean? Missed delivery is the same as failed delivery which means the package fails to reach the Zalora address. Before the missed delivery, the courier will contact and send the package to the buyer in 3 attempts.

Read also : How To Delete Your Zalora Account Or Deactivate Account?

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If The Delivery Failed, What’s Next?

When the order is received by Zalora, Zalora will proceed with the order and hand it over to the courier for delivery. Once the courier carries the package, they will send the package to the buyer accordingly but if the buyer is unreachable, the courier will contact and deliver the package in 3 attempts but how if it fails after 3 attempts? If this happens, the courier will send back the courier to the seller and the buyer will get the refund. Refund is also available when you do Zalora cancel order.

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What Happens When A Customer Returns Your Item?

Are Zalora change delivery address available? Yes, you are allowed to change your delivery address. But how many days does Zalora take to deliver? The Zalora shipping fee and delivery lead time will depend on your destination. How if the products get return by customer? If the products get returned, the Zalora quality control team will do the Zalora review process by checking the item first. If it passes, the item will be shipped to the seller.

Read also : How to Change Email Zalora via Desktop and Mobile App?

Can You Return Items in Zalora?

You are allowed to return Zalora items you buy but you need to give the reasons why you return the product in the return form. For your information. there are 3 Zalora return form that you need to fill such as:

  • Exchange your item for a different color or size.
  • Ask for a full Zalora refund to your store credit or original payment mode.
  • Ask for replacement for a wrong or defective sent item.

Here are the Zalora return policy for your reference.

  • You are allowed to return the items within thirty days of receipt if you are not satisfied with your purchase. This returns will only be acceptable if the product has not been used and in the original brand packaging
  • Buyer needs to make sure that the product is sent back to Zalora in the same condition as it was when order receiving zalora by you and is packaged properly. If the item is returned in bad condition, Zalora has the right to reject the return.
  • There is Zalora free shipping for the orders that reach the minimum order.
  • Zalora also provides a prepaid return shipping service. If you can’t find the prepaid shipping label, you can try to contact the Zalora Service Team. 
  • Walk-in returns are not allowed in Zalora.
  • Return handling time will depend on your return method and delivery choice. Make sure to see Zalora exchange or refund / return time policy for more details information
  • Any Zalora refund will be credit to your Zalora store credit that you can use for your next purchase. 
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Do I Get Penalized For Returned Items?

You will not get penalized if there is a return item with the correct order packed by the seller but if the seller packed the wrong item, the seller will get penalized.

I Received A Return Item That Is Damaged, What Do I Do?

If you get a damaged return item, you need to raise the contact form by taking these steps.

  • Step 1 – Click operations.
  • Step 2 – Choose Order Processing.
  • Step 3 – Then returns and provide the order number as well as the proof of damaged item.

What Are Non-returnable Items?

Not – exchangeable means the items and brands you buy are not allowed to be exchanged with another size and color. There is also non-refundable which means the items you buy in Zalora are not acceptable for return.

Why there are non-exchangeable items in Zalora? This is because to keep the safety and hygiene concern for customer requests. You can see whether the products are refundable / exchangeable or not in the product description box.

Here are the Zalora products which are non-exchangeable and non-refundable 

  • Health  and beauty such as Aromatherapy and massage products,Perfumes and fragrances, Skincare products, Makeup and nail care products, medical supplies and equipment, dental care products, insect repellents and sunscreens,Personal grooming products. vitamins and supplements.
  • Personal and perishable items such as body jewelry, intimate apparel, products containing food items, flowers and plants.
  • Non returnable if opened such as mattresses unless it damages, mattress toppers and pillows, items sold in bulk or by the case.
  • Non –returnable if worn and the tags are removed  such as swimwear, designer handbag, designer clothing and accessories.


Any returns for exchanges are only available for the same products only. You will only be allowed to change the size and color only but not all items can be returned. To check what items are not refundable, you can check the Non-Returnable Policy. If you have any queries, you can contact the Zalora customer service through Zalora live chat Philippines.

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