Zalora is one of the most popular ecommerce platforms in the Philippines. Before you do transactions in zalora, you have to know about Zalora terms and conditions. In this article, we discuss Zalora Philippines terms and conditions and Zalora gift card terms and conditions. 

Related: How to Order in Zalora Philippines?

What Is Zalora?

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Zalora is Asia’s leading online fashion destination which launched in 2012. Zalora has created its own place in Southeast Asia’ ecommerce marketplace with more than 300 million consumers having access to this application and website.

Zalora has expanded to several countries such as Indonesia, Malaysia, The Philippines, Singapore, Taiwan, Hong Kong, Thailand and Vietnam. Zalora is a multi – lingual platform supporting English, Chinese and Indonesian. To buy items in Zalora, you have to follow the Zalora terms and conditions.

Related: How to Track Zalora Order?

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What Are The Terms And Conditions That We Need To Know When Purchasing Items On Zalora?

Here are the things that you need to know.

The Website

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Before you use the Zalora website, you need to follow the Zalora terms and condition philippines. In order for you to use ZALORA Marketplace, you must be at least 18 years of age and own a valid credit or debit card issued by an acceptable bank. All the Terms and Conditions found in the Zalora website are applicable too.

You need to review information posted online regularly to obtain timely notice of such changes. Your continued use of the Website after changes are posted constitutes your acceptance of the amended Terms because zalora have the right to change their Terms at any time without notice to the customer.

Registration For The Service

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If you would like to submit an order to purchase one of Marketplace Products listed on the zalora platform, you have to register for a Zalora account on the Website which you will be able to access on the Website through the “My Account” part of the Website. 

To register, you need to provide the data such as your name, address, postal code and email address and possibly some other personal information. But if you already have a valid Zalora account, you don’t need to register your account again.

Ordering And Payment

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You only can order if you already have your zalora account. Each order made by the customer for the products that are sold by Seller shall be a transaction entered directly between you and the Seller, and Zaloras role in the transaction shall be that of an online platform services provider. Zalora acts as a payment processing agent for the Seller, and shall pay the Seller the sum received from you for the relevant products.

Zalora shall not be obliged to supply Marketplace Products to you until they have accepted your Order. Unless expressly stating that zalora accepts your order, an email, letter, fax or other Acknowledgement of your Order by zalora is purely for information purposes and does not constitute the Confirmation of Order. The confirmation of Order shall be deemed to come into effect when it has been dispatched by zalora.

Without affecting your obligation to pay zalora earlier, zalora may send an invoice to you at any time after they have accepted your Order. Until the time when they accept your Order, they reserve the right to refuse to process your Order and you reserve the right to cancel your Order. 

If Zalora, you, or the Seller has cancelled your Order before we have accepted it, then Zalora will promptly refund any payment already made by you or your credit or debit card company to us for the order of Marketplace Product.

See also: How to Sell in Zalora?

Promotional Vouchers, Gift Vouchers, Store Credit

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How are Zalora voucher terms and conditions? Promotional vouchers and store credits earned from using the Zalora websites cannot be used as the payment for your orders of Marketplace Products. Gift vouchers bought from the Zalora website cannot be used as payment for your orders of Marketplace products.

Limitation Of Liability 

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Zalora Marketplace, its affiliates, employees, staff, directors, agents, and advocates are not liable to you for any losses, potential or otherwise, that result from circumstances that are unforeseeable to any degree, directly or indirectly stemming from your inability to access or make use of our website and services.

Zalora Marketplace is not liable for any losses, potential or otherwise, incurred as a result of Zalora or other users’ taking actions described in the Terms & Conditions, Privacy Policy, and Copyright Policy. This includes, but not limited to items listed, comments posted, disposal or damage of items suspected to be fraudulent, or any legal actions.

Zalora is unable to completely guarantee the authenticity and accuracy of listings without a small margin of error. You must be assured that any and all sellers and products have to undergo a review and training process that is in place to ensure the highest quality of goods and services provided.

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Force Majeure

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Zalora shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation:

  • Strikes, lock-outs or other industrial action
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • Impossibility of the use of public or private telecommunications networks
  • The acts, decrees, legislation, regulations or restrictions of any government, shipping, postal or other relevant transport strike, failure or accidents.

Zalora and customers can terminate the contract forthwith by written notice if the force majeure event lasts for more than one week.


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Any notice under a Contract shall be given in writing through either letter or email to the relevant party at the address or email address last known to the other.

Notices given by post shall be deemed to have been served within two (2) Business Days of being posted to the recipient’s address within Malaysia.

Any notice given by email shall be deemed to have been served within two (2) Business Days of the email being sent.

Availability Of The Website

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The customer can link to the Zalora home page, but the customer may not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any Platform that is not owned by you.

Security And Accuracy 


Zalora takes the responsibilities to protect your Personal Data and compliance with Applicable Laws . Zalora is committed to properly managing, protecting and processing your Personal Data in accordance with this Policy, which shall apply to all Personal Data we collect from you through our Platforms.

Trademarks And Intellectual Property Rights

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Zalora Marketplace has several policies in place, dedicated to protecting trademarks, copyrights, and intellectual properties to the best of our abilities and will do the best to manage the content loaded on our website, ensuring that products listed do not infringe upon copyright, trademark, or intellectual property rights of third parties. Fraudulent products are not a part of our product line-up, and action will be taken against Sellers who list them.

Third Party Website

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The third party who is not the party of these terms and conditions or contract is entitled to the benefit from the term and condition applied. 

Philippines Law And Jurisdiction

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These Terms and Conditions and a Contract shall be governed and construed in accordance with Philippines law and jurisdiction. Those who agree to buy products in Zalora Philippines must agree with their terms and conditions.


Zalora now terms and conditions have been arranged completely. You have to agree to this term and condition if you want to buy items in zalora. 

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