Explanation Why Account Banned on Shopee Philippines

Why was my Shopee account restricted and then permanently disabled? Has your Shopee account hacked and caused Shopee to ban your account? That may be a question from some Shopee users who when checking their account or receive an email notification that their Shopee Philippines account has been restricted or even suspended, blocked by Shopee.

The answer actually already answered in Shopee about why the Shopee account is banned. However, sometimes we do not care about this because of lazy reading habits. Remember that you need to avoid the Shopee Penalty System.

Have you ever read the terms and conditions that apply at Shopee before you register at Shopee? What are the terms and conditions of the Shopee online shopping site? Even though it is very long, the terms and conditions are actually very important to know.

Is there a way to know that a Shopee account is banned? And why is the Shopee account banned or limited? Shopee account blocking can be caused by several reasons. Maybe you have violated Shopee’s Terms and Conditions. Or, it could be because the Shopee robot has detected an abnormal activity on your account. Read more explanation about account banned on Shopee Philippines in this article.

Definition of Banning/Deleting Shopee Account in Shopee Philippines

Banning or deleting Shopee accounts usually happens due to several things. Shopee may suspend accounts that their system automatically flags out as violating their terms and conditions. It is done in order to ensure that the Shopee platform is secure. Accounts that are restricted or blocked by Shopee will not be able to shop using Shopee.

Shopee has terms and conditions that must be obeyed by every account owner at Shopee, be it a buyer or seller. If you violate the terms and conditions by Shopee, your account can be limited or even banned. Registering a Shopee fake account can also cause Shopee bán your account. 

If your account is banned by Shopee, it is not a Shopee banned device that you use, so do not rush to delete your Shopee Philippines APK. Then what are the causes in more detail why the account is limited or banned by Shopee? Here are the reasons why Shopee accounts are limited or banned.

Why is My Account Banned or Limited?

Account limitations may be imposed on users suspected to have engaged in one or more of the following activities.

High Non-Fulfillment Rate (Sellers)

Non-Fulfillment Rate (NFR) is the percentage of total orders that were either canceled or returned in the past 7 days. Orders canceled by Sellers, Shopee System, and buyer cancellation due to “Seller asked to cancel” will be taken into consideration when computing the non-fulfillment rate. if your account often cancels orders, then it could be that your account will be limited.

High Late Shipment Rate (Sellers)

Did you know that if you often ship orders late, your account can also be limited? Yes, usually Shopee applies a time limit when the seller can send the order. But if you are too often late in sending orders, this will certainly affect your account.

Fake Order Creation

Have you ever made a fake order? if yes, you have violated the terms and conditions of Shopee. Fake order creation can result in the loss of the shop that is the target of the fake order.

Voucher Abuse

Voucher abuse in this case including, but not limited to, selling of vouchers to third parties, selling of vouchers or other credits at a significant markup above face value, and/or abnormal or excessive use of vouchers on the Shopee.

Due to the gravity of some offenses such as Voucher Abuse, Wallet Fraud, and other violations some account limitations cannot be lifted and are final. 

Subsidy and Rebates Abuse

If you have ever abused the subsidies or rebates provided, this could be the reason why your account was restricted. Rebates abuse could be by using the same rebate twice, and many more.

Scams

Both sellers and buyers who commit fraud, will also result in their Shopee account. For example, you cheat to get lots of Shopee coins, or apply other cheat methods. 

Shopee’s terms and conditions also stated that you agree to not having Shopee multiple accounts, or if you violate Shopee may terminate your account immediately with or without notice.

Some cases that use the emulator for shopping can be subject to Shopee emulator ban. Because it is written in the terms and conditions that you agree to not access your user account using any non-official Shopee hardware or software, including but not limited to an emulator, simulator, bot or other similar hardware or software.

If your account is already banned, then how to recover banned Shopee account? You may file for an appeal to reactivate your account again by filling up the form that is provided by Shopee. You may be required to provide the documents such as valid photo ID and proof of purchase. 

Photo ID that you can use such as passport, NRIC, student ID, work ID. Proof of purchase that you can choose such as pictures of the purchased products, shipping order, a screenshot of chat with buyer/seller.

Please kindly include your Shopee username for Shopee reference to serving you in a more efficient manner.

For those of you who are buyers in Shopee and still have a remaining balance from ShopeePay, you can still withdraw your balances through ShopeePay. If you still have pending paid orders, your order will still be delivered to the specified location.

For any refund orders that have not yet been credited back to your account, kindly contact Shopee’s Customer Service team, and prepare the following files, such as valid photo ID and list of order ID’s of pending orders. Photo ID that you can use such as Passport, Student ID, or Work ID. 

For those of you who are sellers in Shopee and still have a remaining balance from Seller Balance, you can still withdraw your balances through Seller Balance. For recently delivered orders that have not been credited to your Seller Balance or your Shopee bank account rejected, kindly contact Shopee’s Customer Service team.

Prepare the following files before you contact Shopee’s Customer Service team, such as a valid photo ID and a list of order ID’s of pending orders. Photo ID that you can use such as Passport, Student ID, Work ID.

Conclusion

Shopee may suspend accounts that their system automatically flags out as violating their terms and conditions, in order to ensure that the Shopee platform is secure. Accounts that are restricted or blocked by Shopee will not be able to shop using Shopee.

Account limitations may be imposed on users suspected to have engaged in one or more of the following activities, such as high non-fulfillment rate (sellers), high late shipment rate (sellers), fake order creation, voucher abuse, subsidy and rebates abuse, and scams.

You may file for an appeal to reactivate your account again by filling up the form that is provided by Shopee. You may be required to provide the documents such as valid photo ID and proof of purchase. 

Photo ID that you can use such as passport, NRIC, student ID, work ID. Proof of purchase that you can choose such as pictures of the purchased products, shipping order, a screenshot of chat with buyer/seller. That is all the explanation why accounts get banned or limited by Shopee. Read more about Shopee’s terms and conditions to avoid violating the terms and conditions. 

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