Guide on How to Return Zalora Item in The Philippines

How to return a Zalora item? Zalora is Asia’s leading online fashion, beauty and lifestyle destination, part of the Global Fashion Group. As one of the region’s pioneer large-scale ecommerce platforms, Zalora has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

With an extensive collection of top international and local brands, Zalora Is a curated platform, where shoppers can find all the things they love in one place. Customers can discover authentic products from over 3000 brands across a variety of categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, which include essentials and home & living products.

See also: Zalora Terms and Conditions

What is Zalora?

Zalora is Asia’s Leading Online Fashion Destination that provides a wide variety of stylish and current fashion trends for women and men. Zalora Asia Group was set up by Rocket Internet, one of the largest e-commerce and start-up incubators in the world. 

Rocket Internet ventures in many companies that have a strong presence in Asia such as Zalora, Lazada, Food Panda and others. Zalora Asia Group operates in most Asian countries such as Malaysia, Singapore, Thailand, Vietnam, Hong Kong, Indonesia, Philippines, Brunei, Australia and New Zealand.

Zalora prides itself to be an industry enabler through innovations such its data analytics platform, Trender, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, that allows brand partners to consolidate their stocks in Zalora’s e-fulfillment centres.

Putting the customers and brand partners at the center of our innovation, Zalora is the online destination that connects everyone to the limitless world of shopping possibilities.

Related: Zalora Reviews in the Philippines

How to Return a Zalora Item?

How to return items in Zalora philippines? What is zalora return policy? Zalora offers free and easy returns within 30 days after the delivery. All return intent must be filed in the online returns form within 30 days after receiving your order.

How Can You Exchange & Return/Refund My Items?

How to return item zalora? Zalora offers free and easy returns exchange/refunds. Here are the steps on how to exchange & return/refund items :

1. Fill out the online return form to request for a zalora return, refund or exchange. You can choose your preferred refund option and create an exchange order yourself.
2. Place the items in the Zalora product packaging, if you still have them. If not, that;s fine, as long as you still have the brand’s original packaging, reseal and label it with your order number.
3. Return your Zalora packages in two options, simply hand over the package to the Zalora rider on the date and at the zalora return address that you choose on the online returns form or drop off your package at Zalora Click & Connect sites or partner LBC branches nationwide.
4. Look out for zalora return lbc email notifications. They will inform you once your item arrives at the warehouse and passes their quality checks.

Related: How to Return a Zalora Item?

How Long Will The Returns Process Take?

The expected arrival of packages at the warehouse depends on the area where the package will come from. Start counting the number of days from where your item was picked or dropped off.

Here is the estimated time it will take your return package to reach you :

• Metro Manila 5-7 working days
• Other Areas in Luzon 7-9 working days
• Visayas and Mindanao 10-12 working days

How Can You Cancel Your Return/Exchange Request?

Change your mind about returning your items? You can change or cancel your request by contacting the Zalora Customer Service team. They will help you and guide you how to cancel your return request.

How Do You Use The Online Exchange & Refund/Return Feature?

How to return a zalora item via lbc? Exchange and returns are simpler now that they can be done online through your mobile or desktop.

Take note that :

• Zalora can reserve your exchange item for only 10 days
• You can only choose refund option for items that are Non Exchangeable
• Returnable items under the lifestyle category and zalora change size are only valid for returns if the product is in its original packaging with tags unopened and unused.

There are 2 ways on how you can request for an online return :

• Desktop, Account > Exchange & Return
• App, Account > My Orders > Exchange & Return

How Do You Drop Off My Return Items?

You can drop off your return package in any of our drop off locations.

Follow these 3 simple steps to make a drop off at any of Zalora partner sites :

1. Fill out online returns form, and select drop-off as your method of return
2. Head to any of Zalora partner drop off sites
3. Fill out the form the branch clerk gave you with the following details below and hand over your return package at the counter

Here are some important things you need to know :

• You might still experience some delays in your returns due to the volume they are managing, and possible official restrictions still in place in certain areas around the country.
• Don’t forget to keep the acknowledgement receipt you’re given as proof of your return and take note of the package tracking number. They will send you a notification once they receive your return package at their warehouse.

Where Can You Drop My Return?

You can drop off your return package in any of the return partners’ branches. Some branches may not be operational due to the community quarantine, so please contact the branch directly to confirm.

How Can You Track My Return Items?

Wondering if your returned item has reached the Zalora warehouse? Check the following steps. Tracking would depend on your return method and provider.

Pick Up

Once the items were successfully picked up by Zalora partner courier, you may track the status of the package on their website.

Drop Off

Upon making a drop off, you will be given a receipt with a return tracking number. Use this to track your returned package on the provider’s website.

Conclusion

With an extensive collection of top international and local brands, Zalora is a curated platform, where shoppers can find all the things they love in one place. Customers can discover authentic products from over 3000 brands across a variety of categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, which include essentials and home & living products.

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