Shopee Philippines: How to Return an Item in Shopee?

How to return an item in shopee? Have you bought at Shopee and you wanted to know how to return your product or have a money refund? Learn how Shopee works to make refunds or returns of your purchases in a simple and easy way. Shopee is an online marketplace that connects sellers with buyers who can purchase products in several categories, including electronics or fashion.

Shopee makes money via marketplace commissions, transaction fees, CPC advertising on its platform, fulfillment services, payment fees, as well as commissions paid by restaurants. Shopee operates on a marketplace business model. Launched in 2015, Shopee has grown to become Southeast Asia’s leading online marketplace. In 2020 alone, it had generated $1.78 billion in revenue.

Related: What are Shopee Coins?

How Do You Request a Return/Refund for Counterfeit Items in Shopee Mall?

If you received counterfeit items purchased in Shopee Mall, you may follow the instructions below when filing for a Return/Refund request. This is applicable only for products bought from Shopee Mall Sellers.

1. Tap the To Ship/To Receive button in Me tab. Select the order that you wish to request for a return/refund. Tap Return/Refund at the bottom of the page.
2. In the Return/Refund Page, select the products for return/refund, reason, add evidence, and description. Make sure to provide complete and accurate information, this will significantly help the investigation.

• Check the box of the item/product that you are returning
• Select received a counterfeit product
• Take a photo or video of the item that you received that clearly shows the reasons selected
• Provide a few words to explain what is the issues with the product

3. Select return & refund as the proposed solution
4. Provide your active email address and tap submit
5. For counterfeit cases, Shopee will review the case and get back to you on the resolutions

If the Return & Refund amount shopee request is accepted, you will receive both an in-app push notification and an email about the return instructions.

Related: What is Standard Express Tracking in Shopee?

How Do You Request a Return/Refund for Incomplete or Missing Items?

If you received incomplete items (missing products or parts), you may follow the instructions below when filing for a Return/Refund request :

1. Tap the To Ship/To Receive button in Me tab. Select the order that you wish to request for a return/refund. Tap Return/Refund at the bottom of the page.
2. In the Return/Refund Page, select the products for return/refund, reason, add evidence, and description. Make sure to provide complete and accurate information, this will significantly help the investigation.

• Check the box of the item/product that is missing or incomplete
• Select Received an incomplete product (missing quantity or accessories)
• Take a photo or video of the item that you received that clearly shows the reasons selected
• Provide a few words to explain what is the issues with the product

3. Select the proposed solution. There are 2 different steps depending on the solution you’ve selected.

• Refund only resolution, enter the refund amount for the missing item
• For return & refund solution,select a shipping option

4. Provide your active email address and tap Submit.
5. Once you have submitted your request, kindly wait for the resolution

• Refund only solution, Shopee will review the case and get back to you on the resolution.
• Return & refund solution, you will receive both an in-app push notification and an e-mail about the return instructions.

Related: What is the Shopee Cashback Program?

How Do You Request a Return/Refund for Non-Receipt Items?

If the order has not arrived after extending the Shopee Guarantee, and there is no response from the Seller, the Buyer may choose to request a return/refund by following these steps :

1. Tap the To Ship/To Receive button in Me tab. Select the order that you wish to request for a return/refund. Tap Return/Refund at the bottom of the page.
2. In the Return/Refund Page, select the products for return/refund, reason, and add description. Make sure to provide complete and accurate information, this will significantly help the investigation.

• Check the box of the item/product that you are returning
• Select Did not receive the order
• Provide a few words to explain what is the issue with the product

3. Select Refund Only as the proposed solution.
4. Provide your active email address and tap Submit.
5. Shopee will review the case and get back to you on the resolution

Once the request is approved, you will receive a notification about the request approval and instructions on how to get your refund payment via in-App push notification or email.

What are The Non-Returnable Items in Shopee?

An item is eligible for return only if it meets the requirements as set by the seller. A return policy varies from seller to seller.  For instance, certain health and personal care products, perishables, and products whose warranty period has lapsed, services etc., are usually not eligible for returns. Once purchased, the buyer cannot return, exchange or claim a cash refund for those products (unless made an exception).

Non-returnable items are the following items that are ineligible for returns, please see the list below:

• Grocery Items / Perishables:
• Fresh and Frozen Food (Meat, Eggs, etc.)
• Bread
• Milk Products
• Digital Goods & Services (Mobile Load, Top-ups, E-books, etc.)

If there are any issues encountered upon purchase and delivery of the products mentioned above, the Buyer may request for a Return/Refund within the Shopee Guarantee period. The refund for these items will be subject to Shopee’s review and approval upon submission of valid evidence.

How Do You Request a Return/Refund for Items That Require Special Handling?

If there is an issue with your perishable items or availed marketplace digital goods & services, you may follow the instructions below when filing for a Return/Refund request :

1. Tap the To Ship/To Receive button in Me tab. Select the order that you wish to request for a return/refund. Tap Return/Refund at the bottom of the page.
2. In the Return/Refund Page, select the products for return/refund, reason, add evidence, and description. Make sure to provide complete and accurate information, this will significantly help the investigation.

• Check the box of the item/product that you are returning
• Select the appropriate reason for your request
• Take a photo or video of the item that you received that clearly shows the reasons selected
• Provide a few words to explain what is the issue with the product

3. Select Refund Only as the proposed solution.
4. Provide your active email address and tap Submit.
5. For special handling cases, Shopee will review the case and get back to you on the resolution.

How Do You Request a Return/Refund for Wrong or Damaged Items?

Where to return shopee item? If you received wrong/damaged/faulty items, you may follow the instructions below when filing for a Return/Refund request :

1. Tap the To Ship/To Receive button in Me tab. Select the order that you wish to request for a return/refund. Tap Return/Refund at the bottom of the page.
2. In the Return/Refund Page, select the products for return/refund, reason, add evidence, and description. Make sure to provide complete and accurate information, this will significantly help the investigation.

• Check the box of the item/product that you are returning
• Select the appropriate reason for your request
• Take a photo or video of the item that you received that clearly shows the reasons selected
• Provide a few words to explain what is the issue with the product

3. Select return & refund as the proposed solution, then select a shipping option
4. Provide your active email address and tap Submit.
5. You will receive both an in-app push notification and an email about return instructions

Conclusion

Shopee derives the majority of their revenue from advertising and their payment mechanism. Their search placement provides them with cash to sustain themselves in the early days of their careers. Return item shopee is really easy for buyers, as well as reliable and inexpensive. Shopee return free shipping costs within 15 days of receiving the order from the buyer will be paid by the seller.

You may handle all aspects of your online business from a single, simple location if you use the seller center on the Philippine marketplace, which is quite similar to the seller center on Instagram. Think about the following scenario: From product management to data analytics, and everything else in between, the job description covers it all. Ginee Philippines has agreed to hold a tryout for interested parties.

Simply sign up for a free Ginee account within the next seven days to take advantage of this offer, and you’ll be able to see firsthand how easy it is to do business with her beyond that point. It is totally up to you whether or not you comply with this condition. It’s only after you’ve finished building and secured custody of the machine that you’ll be able to test it to its full potential. You can join up for Ginee’s service right now if you want to.