Did you know that it’s sometimes wiser to use a Shopee 10% cashback voucher on your purchase rather than a 35%, 50%, or even 70% when making a purchase? If you use the 10% cashback voucher, you will actually have more coins transferred into your account than you would otherwise. This is crucial to know, especially for those who use Shopee on a regular basis.

The Shopee Cashback program was created to assist sellers in increasing sales by providing purchasers with a cashback of 10 percent or more coins, which is funded by Shopee. In some cases, a certain amount of expenditure is required in order to qualify for this type of coupon. The amount of money that must be spent during a promotional period is not specified.

Related: What are Shopee Coins and How to Use Them?

What is the Shopee Cashback Program?

When you use a cashback voucher, you can receive money in the form of Shopee Coins, which can then be used to pay for future purchases. Consider the following scenario: if you use a 15 percent Cashback ticket when you make a 1000-peso purchase, you will receive Shopee Coins equivalent to a cashback sum of 150, which you can apply towards your next purchase.

If you have any Cashback vouchers, you can find and redeem them from the Cashback tab on the Shopee App’s main page. Choose Cashback > Claim from the drop-down menu. On the My Vouchers tab, you can see the Cashback vouchers that you have claimed. When you’re checking out your products, look for the Cashback voucher and click on it to redeem it.

Please keep in mind that the title of the Cashback shortcut icon may change depending on the campaign. Cashback certificates can only be redeemed on products that have a Cashback banner on them. Once you have claimed the voucher, use it as soon as possible to avoid the voucher being fully redeemed, as some vouchers may have a Limited Redemption period attached to them.

After your order has been successfully finished, you will receive the Shopee Coins.

How to Get Cashback from Shopee?

Cashback vouchers are distributed every day at 12 a.m., and you can obtain them by clicking on the daily ten percent Cashback symbol located on the homepage of your Shopee app.

Some vouchers are only good for a specific length of time, while others may be valid for up to a month, depending on the campaign. Some coupons may have a limited number of redemptions, therefore it’s better to use them as soon as possible before they are completely depleted. The vouchers that you have claimed will be saved in the “My Vouchers” section of your account.

Different cashback vouchers may have different terms and conditions, but in general, the majority of cashback vouchers will be subject to the following: There is a specific validity period. It is possible to use Shopee apps (Android and iOS). Only for products purchased via coin cashback merchants. Payment via Shopee Pay is accepted. The voucher can only be used once per transaction by each individual user.

See also: How to Top Up with ShopeePay?

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What are Shopee Coins?

Shopping Cart Coins (also known as Shopee Coins) are Shopee’s virtual currency that may be used to apply discounts to any orders placed on the site. This can be earned whenever a successful purchase is completed on Shopee with the use of a Cashback coupon code.

Please keep in mind that in order to earn Shopee Coins, orders must have a Cashback ticket applied to them at the time of purchase.

When using Shopee Coins to make offsetting purchases, the max amount that can be spent is 25% of the entire value of the purchase.  Every day, the buyer is limited to 200 coins, with the restriction resetting every 24 hours from the time of his or her last purchase. I t is possible to spend up to 600 coins in a seven-day period, with the count beginning on the day the buyer used coins to offset a purchase.

Shopee Coins can also be redeemed for coupons in the Coins Rewards section of the website. Users may redeem as many vouchers on the page as their coin balance will allow them to do so at one time. On the product page, you can see how much Shopee Coins you could earn based on your purchase.

Why Haven’t I Received My Shopee Coins?

If you have not been able to receive your Shopee Coins for any of the following reasons, please see below:

  • The order has been returned and a refund has been issued.
  • The order has either been partially refunded or completely withdrawn.
  • The order did not have a Cashback voucher applied before it was submitted for processing.

Please keep in mind that Shopee Coins that have been used to redeem vouchers on the Coins Reward Page are non-returnable. The daily limit of coins gained is determined by the day on which the coins were purchased. The real earning of coins, on the other hand, is dependent on when the order has been finished.


  • Date and time of purchase: September 9, 8:00 a.m.
  • The daily limit will be refreshed on September 10 at 8:00 a.m.
  • Order completion is scheduled for September 10th at 5:00 PM.
  • Earned Coins will be credited to your account on September 10 at 5:00 p.m.
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How to Use Cashback in Shopee?

In order to make use of your voucher code, you must enter it before making any payments for the following transactions:

Purchase of a Non-Digital Product

You can pay for the things that you have ordered by selecting Shopee Voucher > Ok on the checkout page when you are ready to pay.

Purchase of a Digital Product

For digital product purchases, choose Voucher > Digital Product Purchase. Enter the voucher code and click “OK.”

Invalid codes will result in an error message being shown.


If you are unable to pick the coupon code for use, try the following options:

  • Examine your entry to ensure that you have entered the voucher code accurately.
  • Check to see whether you may make changes to your purchase to ensure that it complies with the terms of usage, such as the product type, payment/shipping options, and minimum spend. 
  • You can try again in 15 minutes if you used the voucher code on an unsuccessful purchase just before you read this. 

Learn more about utilizing voucher codes on orders that have been canceled.

The following factors could be at fault if you are still unable to redeem your voucher code: 

  • It’s possible that your voucher code has expired.
  • Your account information does not meet the requirements for people who can make use of the code. For example, the voucher code may be restricted to first-time users only.
  • A successful transaction has already been completed using the voucher code in hand. Because certain promotional codes contain usage quotas, it is possible that the voucher has been entirely redeemed.

If none of the aforementioned situations apply to you, please contact Shopee Customer Service for additional assistance.

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