Before registering on Shopee, have you taken the time to read the terms and conditions? What are the Shopee online shopping terms and conditions? The terms and conditions are lengthy, but understanding them is critical.
If a Shopee account is banned, is there any way to find out? The Shopee account has been restricted or blocked for any reason. The blocking of a Shopee account can occur for a variety of reasons. It’s possible you’ve strayed too far from Shopee’s policies. It’s also possible that this is happening because the Shopee robot has discovered something strange about your account.
This article has further information on how the report and Shopee Philippines account bans.
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What is a Banned User in Shopee?
Penalty points will be assessed to sellers with bad account health. Those who have flagrantly flouted Shopee’s rules risk having their accounts suspended, which includes the following penalties:
- All of your listings will be hidden if your account is frozen.
- Unable to access Shopee App and Seller Centre due to account suspension.
If you repeatedly violate Shopee Feed and/or Shopee Live’s terms of service, empty parcel fraud, brushing fraud, promotional abuse, or scam behavior, your account may be suspended.
The severity of the infraction determines whether or not your account is banned or frozen. Bans and freezes on accounts might persist indefinitely if they are the result of fraud or serious recurrent offenses. This can last for 28 days if the seller has 15 seller penalty points or more, but it can be extended if the seller continues to earn penalty points.
Related: What is the Shopee Cashback Program?
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How to Report Seller in Shopee?
Go to the person’s profile or shop page and select Report this User from the drop-down menu in the upper right corner to register a complaint. If you come across a product that is fake, illegal, forbidden, offensive, fraudulent, stolen, or otherwise improper, please report it by selecting Report this product from the drop-down menu in the top right-hand corner of the screen. This will send a message to the company.
Those who have infringed on your rights may be reported. You must fill out Shopee’s IPR Form if you want to file a notice of infringement. If you have a complaint about Shopee’s infringement of your intellectual property rights, we’ll take it seriously and work with you to have it resolved quickly.
Fraudulent sellers and customers will have their Shopee accounts closed. Shopee coins can be obtained in a variety of ways, such as by cheating.
If you breach any of the terms and conditions of Shopee, the company has the right to suspend or terminate your Shopee accounts immediately and without prior notice to you.
Emulators that are used for shopping may be banned from using Shopee. You agree in the terms and conditions not to access your Shopee user account using any non-official hardware or software, including but not limited to emulators, simulators, bot or similar hardware or software, therefore you agree not to do so.
Voucher abuse can also be a reason for being banned. For the purposes of this action, voucher abuse includes, but is not limited to, the sale of coupons to third parties, the sale of vouchers or other credits at a large markup over the face value, and/or the anomalous or excessive usage of vouchers on the Shopee
Voucher Abuse, Wallet Fraud, and other serious offenses result in permanent account restrictions that cannot be lifted.
Related: What is Standard Express Tracking in Shopee?
Can I Get Banned From Shopee?
As a result of suspected activity that violates our Terms of Service, your account may be restricted and possibly banned. As an example, consider the following items:
- High rate of unfulfillment (sellers)
- Shipments are frequently late (sellers)
- Falsely creating an order
- Abuse of gift cards
- Abuse of subsidies and refunds
- Scams
Voucher Abuse, Wallet Fraud, and other Violations are severe enough that some account restrictions cannot be changed. See what else is available in the Buyer and Seller section below.
An account activation request form can be used to appeal the deactivation of your account. You will be notified of the outcome of your appeal within 24 to 48 hours. Depending on your situation, you may be required to supply the following documents:
A valid photo ID is required, such as a passport or driver’s license. a receipt as evidence of purchase (e.g., photos of purchased products, order ID, screenshots of chat history). A limited account’s access could be revoked in the event that your 30-day window to file an appeal expired without you filing anything. The appeal was turned down for lack of merit.
Related: What are Shopee Coins?
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