Frequently Asked Question

Most Frequently Asked Questions (FAQ)

1.Q: Why the product and order in some marketplace aren’t sync? A: Make sure your store has been synchronized at the latest time, for problems with synchronization of several products or orders


What is a Store and what does the name Store mean?

Stores are Marketplaces or sales channels where you sell products. Store Name – This shows the name of the store or other sales channels where you sell your product. You can edit the name of the


How do I change the Store Name and Logo?

You have chosen your Store name when registering for the first time and cannot be changed afterwards. But you can change the Store Logo by clicking on your account name in genie which is located in th


How Do I Sign Up for a Ginee Account?

1. Please go to, then click Register 2. For first time users, please specify your Shop name (must be unique), phone number, email address, and your account password (make sure the pa


What language options are available on Ginee

For now, Ginee is only available in 3 language options: Indonesian, English and Mandarin.


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