3 Steps on How to Reschedule Pick Up Shopee Philippines Now

It is possible to change your pickup date in the Shopee app up until the booking cut-off time or your scheduled pickup date. Neither on the day of the pick-up nor in the following days will you be able to change your pickup time on the Shopee app.

To do so, go to the Me page on the Shopee App and select To Ship under My Purchases from the drop-down menu. Select the sequence of events > Change the delivery address by selecting CHANGE beside it. Choose the new address that you want to use as your default > Confirm.

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How to Arrange Shipment in Shopee Philippines?

There are two ways to prepare an order for shipment: 

• by phone 
• by email

A rider comes and takes up your package. The vendor delivers the parcel to the courier company’s branch. To prepare a shipment for Pickup, follow the steps outlined below:

• Step 1: In My Sales, select To Ship, and then select Arrange Shipment from the drop-down menu.

• Step 2: You can proceed to choose a pickup date by choosing Change, then selecting an available pickup date from the drop-down menu, followed by tapping Confirm.

• Step 3: Double-check the information (Pickup Address and Pickup Date), then press the Confirm button.

It is possible to change your pickup date in the Shopee app up until the booking cut-off time or your scheduled pickup date. Neither on the day of the pick-up nor in the following days will you be able to change your pickup time on the Shopee app. If the seller is not present during the planned pickup, it will be deemed a failed pickup and the transaction will be cancelled. 

Shopee will update the pickup status the following working day, after which you can reschedule the pickup through the app. If the courier fails to pick up your package on the scheduled pick-up day, a second attempt will be made the following day. There is no need to reschedule. Order cancellation will occur if there are two failed pickup attempts for the same order.

Please follow the steps below to prepare a cargo for Drop Off:

• Step 1: In My Sales, select To Ship, and then select Arrange Shipment from the drop-down menu. Optional drop-off options are available for standard delivery (through Shopee Xpress) and J&T Express, respectively. Drop Off is selected for Standard Delivery, and then Confirm is tapped.
• Step 2: Select Drop Off from the J&T Express drop-off menu and then touch Confirm.

• Step 3: You’ll notice the Tracking number under Drop Off Details, and you’ll be able to take your parcel to the nearest branch to have it dropped off.

It is highly recommended that you follow our basic troubleshooting advice if you have encountered unexpected faults or challenges while organizing orders for shipment in the Shopee app.

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How Do I Change My Shopee Pickup Address?

While completing or modifying your address, remember to include the relevant neighbourhoods and sub-districts as well as the appropriate province, city, barangay, and zip code. You should keep in mind that your pick-up location has been altered in order to reduce human effort and to provide you with greater convenience. This is especially true if changing your pick-up address will merely result in additional problems and other hassles during the procedures.

You have the option of adding up to 10 different email addresses to your account. Inspect the information entered to ensure that the whole name and address information has been input correctly. If possible, keep the name and nonlinear address to less than 100 characters and less than 300 characters, respectively, in order to avoid any mistake. 

Always make sure that you adhere to these guidelines when modifying or adding a new address to your account; otherwise, Shopee will be unable to properly enter your information into their system.

How Do I Reschedule My Shopee Pickup?

In the case of a failed pickup attempt, it occurs when either the courier or the seller makes a clerical or administrative error. The following are the most frequently cited justifications:

• It is not the rider’s fault that he or she does not show up on the scheduled pickup date.
• The vehicle’s capacity is insufficient to accept the objects being picked up.
• When the rider arrives, the items are not ready for collection.

If a Failed Pickup is the Result of a Courier Error

There is no need to reschedule your pick-up appointment. The parcel will be picked up by the courier once again the following day, according to the schedule. There is a limit of two (2) pickup attempts per customer.

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If the Vendor is at Fault for the Failed Pickup

The seller is responsible for rescheduling pickup on Seller Center. Please see the section below for instructions on how to reschedule pickups. Choosing the order that was subjected to a failed pickup attempt is the first step. Please keep in mind that this is merely an example involving J&T Express. This is applicable to any and all courier services.

To arrange pickup, go to the details page of the order and select Arrange Pickup. The third step is to specify the desired pick-up time and location. Ensure that the parcel is correctly wrapped before the scheduled pickup time on the planned pickup day. For a thorough guide to packing, please see this page.

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