We all know that the Philippines is a fantastic environment for online businesses to thrive, and Shopee Philippines is no exception. As one of the fastest growing ecommerce platforms in the Philippines, it undoubtedly exposes you to a wide range of services and, more importantly, to a large number of individuals who may be potential clients for your products or services.

Shopee cherishes its suppliers, both marketplace and corporate sellers, in the same manner that it values the millions of customers who come to the platform on a daily basis, which is to say, very highly. Sellers have dedicated channels for platform and logistical concerns in Shopee Seller Center, while customers can always get in touch with customer support.

A multilingual online platform, To increase Shopee Seller Ratings, they manage their stores on the backend by utilizing all of the tools and services that are available to them, including stock and order management, marketing and promotions, sales, finances, and a slew of other functions. 

Related: Start selling in Shopee Philippines now

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What to Do When Receiving Shopee Orders?

When the rider arrives to deliver the order, the following are the procedures to be followed once the parcel has been received by the customer, if you choose Cash on Delivery (COD), you must present a legitimate government identification card, as well as the exact amount of money, which you must hand to the rider. Non-Cash on Delivery (Non-COD) orders must be claimed by presenting a valid government identification card.

Note that the rider may ask you to sign the proof of delivery as proof/evidence that you have received your order, and he or she may photograph you doing so. For additional information on Data Privacy Guidelines for Shipment & Delivery, please visit Shopee’s website. 

When the following circumstances are met, the buyer has the right to refuse to accept an order or parcel:

  • Clearly visible signs of tampering on the order’s packaging (unsealed packages, damaged packaging).
  • A mistake has been made in the shipping information provided on the air waybill (AWB). This could indicate that the package you have been handed does not correspond to your order.

Please keep in mind that you will not be able to return the opened parcel to the rider. For products that are broken, incorrect, or incomplete, you can seek a Return/Refund instead of replacing them. You can, however, touch the “Order Received” button in your Shopee App if you are satisfied with the condition of the product you have received.

Keep in mind the following:

  • By clicking on the “Order Received” button, the payment will be released to the Seller and you will no longer be able to request a Return/Refund from the Seller.
  • Orders will be released to the seller once the Shopee Guarantee Period has passed, and the “Order Received” button will no longer be displayed, indicating that payment has been delivered to the seller.
  • If you have unintentionally clicked on the “Order Received” button, you will not be able to request a return or refund for your purchase. Please contact the vendor as soon as possible.
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What to Do When Order Status is Delivered Yet Not Received?

  • If you have not yet received your item but the order status indicates that it has been delivered, you can take the following steps:
  • Double-check that your shipping address is right. On the order details page, you can see where your order will be delivered. For information on how to add, change, or delete your address, please see Seller Center. For information on when and how to update the delivery address, please see Seller Center.
  • Double-check to see if any other recipients (such as other members of your household, security guards, receptionists, or lobby employees) have received your order on your behalf.
  • Third, if the Third-Party Logistics (3PL) Rider has contacted you through phone call or SMS, you should try contacting them to inquire about your package. The incorrect labeling of orders could possibly be the cause of this problem.
  • Attempt to get in touch with the Third Party Logistics (3PL) company who delivered your package and ask for proof of delivery.
Standard Delivery (Shopee Xpress)(02) 8-880-5200
GoGo Xpress09178417285 or 09214582579customercare@gogoxpress.com
NinjaVan(02) 8-271-1501support_ph@ninjavan.co
J&T Express(02) 8-911-1888customerca@jtexpress.ph
XDE Logistics0916 1364 933customercare@xde.com.ph

How Long Does it Take to Receive an Order? 

Orders are typically delivered within 4 to 18 calendar days, depending on their origin and destination (local or international), the logistics partner, and when they were picked up by that partner. This computation does not take into account public holidays or the non-working days of the logistics partner.

For local orders shipped by non-Shopee-supported logistics, check with the seller directly via Shopee Chat on the Shopee App to determine an expected delivery date.

The seller will organize the shipment of your item, and it will be delivered to you between 9-18 working days, depending on the shipping service you choose and other external circumstances. Learn more about the shipping of international orders as well as the tracking of international orders.

Receive Your Orders Successfully with Ginee

Ginee Philippines employs a dashboard to handle their order management processes. You will be able to easily handle big numbers of orders at a variety of locations, rather than just one store, in this manner. In order management, you can accept orders, organize shipment information, create labels, track delivery, and have customers get their things through the use of the Ginee platform. 

The order management feature enables you to streamline order processing, send special orders to loyal customers, have access to order information from multiple marketplaces in one location, print labels in large quantities from multiple marketplaces, and finally keep track of your order deliveries in one convenient location all from a single interface. Register for free now!

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Ginee product management allow you upload products to all of your online stores from all marketplace just once! Save time, save cost, save energy, join Ginee Now!