Shopping in Zalora will give you many benefits. You can return and ask for a refund if the products do not suit you but not all products can be returned. If you want to return the products in Zalora, you need to follow the Zalora return policy. What is the Zalora return policy in Malaysia? Are you curious? Let’s check these out!

What Is Zalora?

Zalora is Asia’s leading online fashion destination which launched in 2012. Zalora has created its own place in Southeast Asia’ ecommerce marketplace with more than 300 million consumers having access to this application and website.

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Zalora has expanded to several countries such as Indonesia, Malaysia, The Philippines, Singapore, Taiwan, Hong Kong, Thailand and Vietnam. Zalora is a multi – lingual platform supporting English, Chinese and Indonesian. To buy items in Zalora, you have to follow the Zalora terms and conditions.

Read also: The Tips How To Sell Your Products On Zalora Malaysia

Can You Return Items in Zalora?

Is it possible for Zalora return in Malaysia? Yes, you are allowed to return items in Zalora but not all items are available to return in Zalora. There are 3 Zalora return form you can choose such as 

  • Exchange your item for different size or color.
  • Full Zalora refund to your original payment mode or store credit.
  • Replacement for a wrong or defective item sent.

Exchanges are only available if you want to change the size and color of the same style. You are not allowed to exchange for a different product. For your additional information that the items in the non – exchangeable and non – refundable items and brands list are not available for exchange unless stated otherwise. You can identify whether  the products are exchangeable or not by looking at the description box of the products.

Here are the Zalora return policy Malaysia you need to know:

  • If you are not completely satisfied with your purchase, you may return the Product to us within thirty (30) days of receipt. The Product shall be unused, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our Platform.
  • All items must be received by Zalora in order for a customer to be eligible for a refund or replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.
  • Zalora provides a prepaid return shipping service to ensure the best possible online shopping experience for you. Please refer to the prepaid shipping label in the parcel sent to you. If you are unable to find the prepaid shipping label, please contact our Contact Service Team. 
  • Zalora does not honour any walk-in returns.
  • Your returned Products are usually received and accepted at our warehouse within a set number of days after the return drop off or pick up. Returns handling time will vary depending on your return method and courier of choice. Please see our exchange or refund / return time policy for more details. 
  • Zalora will refund you via store credit which you may utilize for your next purchase. 

How Does Zalora Return Process Work for Sellers and Buyers?

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How to return Zalora? You can return the items from different orders together by simply packing them and drop it off at the Zalora return location or asking for pick up and also don’t forget to submit your return request for all returned items. You can search for the available of Zalora return ninja van location. Now you can also do the paperless return with Pos Laju and J&T Express.

Read also: 7 Best and Reliable Courier Services For You in Malaysia

How Long Does Zalora Take to Refund?

Beside you can do Zalora return grab, you can also ask for a refund if the product is not suitable for you. You are able to ask for a return and refund for 30 days. Refunds are typically issued via your preferred refund method indicated while filling up the online exchange and return request or upon request through Zalora customer service. You can choose to be refunded through store credit or your original payment method.

How long does Zalora take a refund then? How long the refund is depends on the payment method that you choose to pay your order. Here are the refund leads time you need to know

  • Bank transfer – 1 working day lead time and 3 to 5 working days for your refund to be reflected in your bank account. 
  • Credit card or debit card – 1 working day lead time  and 3 to 5 working days for your refund to be reflected in your Credit card or debit card. Some bank will reflect it the next billing statement.
  • Grabpay account –  1 working day lead time and 1 to 3 working days for your refund to be reflected in your Grabpay  account. 
  • Maybank Ez Pay – 1 working day lead time and 7 to 9 working days for your refund to be reflected in your Maybank account. 
  • Paypal – 1 working day lead time and 3 to 5 working days for your refund to be reflected in your paypal.
  • Store credit – 1 working day lead time.

You should note that if you do not select a refund method when submitting your return request, your refund will be automatically reflected to your store credit.

How Do I Stick My Zalora Return Label?

If you want to return your Zalora order, you need to fill the form and stick the return label in the package. Here is how to return your order in Zalora:

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  • Step1 fill in your return information such as your current state, name, email, mobile phone and also order number.
  • Step 2 print and stick the Zalora return label on the package. You can drop off your package in the nearest branches or you can asked Zalora return contact number to asked for picked up.
  • Step 3 once you done with step 1 and step 2, you can track your return package.

How much should I pay for returning products in Zalora? Don’t worry. There is no Zalora return shipping fee in Zalora. You can exchange or return the products for a refund within 30 days after delivery.

How Does Zalora Cash Back Work?

Shopping in Zalora Malaysia is really convenient. You can shop at any time and anywhere you want. You can also exchange the products if the products do not suit you. You can get the refund too. Beside all of the benefits you might get in Zalora, you also can get cashback

Cashback on Zalora is calculated from the price of the items after discount and will be deposited to the customer’s cashback account after the delivery. The cashback you get can be used for your next order in Zalora.


Zalora, as one of Asia’s leading fashion markets, gives the customer the benefits that you can’t find in other markets. You can exchange, return and ask for a refund if the products are not suitable for you, or the size and color is different from what you want. 

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