How to cancel order Shopee might be your question when you wrongly check out the products or maybe you add the wrong address in Shopee. I think most of us have done online shopping before and one of the frequent problems when doing an online shopping is the wrong check out so it is important to know how is Shopee cancel order in Malaysia.

In this article, we discuss how to cancel orders in Shopee and whether there is any refund when canceling orders on Shopee. 

What Is Shopee?

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Most people in the world are doing online shopping nowadays and one of the famous e-commerce platforms is Shopee. Shopee is one of the leading e-commerce platforms in Southeast Asia and Taiwan which offers several products such as consumer electronics, household goods, toys, fashion, sports equipment and groceries. You can buy many things in Shopee.

How to Order on Shopee?

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For those who have never done online shopping in Shoppee, you have to download the apps first or you can use Shopee website Malaysia and make and register your Shopee account. In order to make a purchase on Shopee, you must have a local delivery address as Shopee.

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To start shopping on Shopee, you have to follow the following steps :

  • Browse the items on the homepage 
  • Then search for the item you are looking for using the search bar.
  • Once you have selected an item, you will be directed to the product page where you can click on Buy Now to place an order directly, Chat Now to message the seller. Add to Cart to save the product to your shopping cart
  • If you decide to buy the products already, click on Buy Now
  • Select the preferred item variation, if any
  • At the checkout page, you will be able to change your delivery details, delivery options and apply any available Shopee Voucher.
  • Select your preferred payment method and click Place Order.
  • Successful purchases will be reflected under To Ship in the My Purchases page.

After you do the check out and make a payment, you can track your package by using Shopee track order. You can order not only from the Shopee app but you can also order from Shopee order id.

Read also: How to Process Your Shopee Malaysia Order Like a Pro

Can I Cancel My Order?

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You can make the cancellation if you check out wrongly or maybe you insert a wrong address. Here are tips on how to cancel Shopee order and what you need to consider before cancel order Shopee.

What to Consider Before Cancelling Order

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Before you make the cancellation to your order in Shopee Malaysia, you have to consider whether your order has been processed by the seller or not because if the seller has processed your order, you will not be able to cancel your order anymore. Beside that, you need to have a good reason why you want to cancel the order since the seller can reject your cancellation request.

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How do I Cancel My Order?

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Here are the steps how to cancel order Shopee

  • Go to your Shopee account
  • Go to your order details page 
  • Choose and submit cancellation 
  • Select the reason why you make the cancellation
  • After that, you need to confirm then submit.

Shopee cancellation works differently for different types of orders: 

Paid Local Order

In this paid local order or no pre order, cancellation can be done instantly any time before shipment is arranged by the seller. The customer will not be able to cancel your order once shipment has been arranged by the seller.

Paid Orders 

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In this paid order or pre order, the cancellation made by the customer will need the seller’s approval for cancellation regardless of whether shipment has been arranged. 

The Shopee seller has to respond within 2 days after the customer request is submitted. If the seller is not responding within 2 days after the cancellation request, the order will be automatically cancelled by Shopee seller cancel order and you will be refunded accordingly based on your payment method like ShopeePay.

Read also: How to Return Items at Shopee Quickly, Easily, and Completely!

Paid Overseas Orders

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In paid overseas order, the customer can make Shopee cancel order refunds which can be done instantly within 1 hour after the customers have placed the order before shipment is arranged by the seller. But if the seller has arranged the shipment, the customer will not be allowed to make the cancellation anymore.

Can the Seller Reject My Cancellation Request? Can I Submit Another Cancellation Request?

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One of the frequently asked questions is how to cancel order in Shopee to receive the money back again. Beside that people also asked whether the seller can reject the cancellation request made by the customer. The answer to this question is absolutely yes. The seller can reject the customer cancellation request if they submit the cancellation request after the seller has processed the order by updating the tracking number. 

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Once the seller rejects your cancellation request or you withdraw the cancellation request, you will not be able to request for cancellation again. You have to contact the seller and tell them the reason why you want to cancel your order so that they will be able to cancel the  order on your behalf.

If you make a request for the cancellation of your order before the seller process the order or generate a tracking number for your order, this cancellation request will be automatically accepted which does not require seller’s approval. Once the cancellation request is approved or instantly cancelled, the refund will be initiated instantly back to you.


The Buyers can only submit one cancellation request for every order. If your cancellation request is rejected or withdrawn, you will not be able to submit another request for the same order.

Once the seller rejects your cancellation request, the order will proceed to ship as per normal but if your request is accepted,  your money will be refunded and the Time needed for the refund to reflect varies according to the payment method you used to pay for this order.

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