What is the most popular marketplace? Most of your answers might be Lazada and Shopee. Both of these platforms are very popular nowadays but there is still a difference between them. Do you want to know about the difference between Lazada vs Shopee? Let’s check these out!
What Is Lazada?
Why Lazada? Lazada is one of the biggest e-commerce platforms in South East Asia which offers several products such as consumer electronics, household goods, toys, fashion, sports equipment and groceries. Lazada was founded in 2012 and has a presence in six countries such as Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam.
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Now Lazada has the largest selection of brands and sellers, and by 2030, Lazada aims to serve 300 million customers.
Read also: How to Sell Your Products on Lazada Malaysia?
What Is Shopee?
Shopee is a marketplace platform that connects buyers with sellers. Sellers can publish their products to Shopee’s large user base by using the internet and Shopee acts as the technology provider for it. Shopee provides several features which can help sellers to increase their sales and customer service.
Shopee acts as the connector between seller and buyer because Shopee will hold buyers’ money and release it to sellers after buyer’s receive their package. There’s no charge for creating an account on Shopee but sellers will get a charge for sales commissions.
What to sell in Shopee? This also becomes a frequently asked question. You can sell a lot of things in Shoppee because Shopee has various categories of products such as clothing, home appliances, gadgets, baby’s products and many more.
Read also: How to be Shopee Seller Malaysia and What is its Benefit?
What Are the Differences Between Shopee and Lazada?
Shopee and Lazada have become the most popular marketplace Malaysia 2020 and 2021. However, even though both of them are popular, they still have differences. Do you want to know more about the difference between Shopee vs Lazada Malaysia? Let’s check this out.
Delivery
The first difference between Shopee vs Lazada is the delivery time. Lazada delivery service takes more time for delivery rathen Shopee. From payment to delivery, Shopee takes 6 to 9 days and the longest one might take 14 days. This delivery time for overseas one. Lazada will take 6 to 14 days for overseas payment and the longest one might take 24 days. For local shipment, Shopee takes 1 to 4 days only and Lazada takes 2 to 4 days.
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The free delivery in Shopee usually coincides with special events but with Lazada, you will get free delivery only applicable to some items. Usually it applies to expensive stuff like phones, laptops,etc. The Shopee Shipping Fee range is about RM1.90 to RM5.49 and the Lazada Shipping Fee range is about RM1.50 to RM5.20.
If you want to buy something in Shopee, there are 3 couriers you can choose such as J&T, DHL and GDEX but in Lazada, you can only choose LEX or also known as Lazada’s courier.
User Interface (UI)
All of the buyers want to browse at the most intuitive and the prettiest app. No one wants to use the unfriendly and annoying app because it is really stressful when the apps are not responsive. Shopee started as a mobile platform whereas Lazada went desktop first.
In this new era, more people are preferring buying things online and most of them are more likely to buy the things they need online. From the search and review, 70% of Malaysians online purchases using mobile phones when doing an online shopping. So which Shopee or Lazada app has better user interface and is more convenient?
Both Lazada and Shopee app’s UI has a lot of similarities in terms of the search bar on top, a moving banner which shows events/promotions/highlights, down to the subcategories such as mall, bill payment, coins or vouchers, to other promotional banners, major sales, categories, and others.
When we talk about the professionalism of the overall look and feel, Lazada presents with clean colours, good and easy to navigate the homepage and, to a certain extent, minimalistic that can make it easier for users to navigate rather than Shopee.
Return and Refund Process
The other difference between Lazada vs Shopee is the return and refund process. Actually both Shopee and Lazada have a pretty similar refund policy process which states that the refund will only be processed once the seller’s Return Warehouse has received the item and a quality check is complete and approved. It takes 3 to 7 days for Shopee to process the return and refund.
However it takes 7 to 14 days for Lazada to do the return and refund process but it depends on the goods too.
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For your information, it will be difficult to get a refund if you buy things from a non-shope mall. The seller is encouraged to settle any disputes personally with the buyer. Usually the seller will not receive the refund but will give the buyer a discount on the next purchase.
Quality
Quality is important. You need to check the quality of the goods you want to buy before checking out. especially if you want to buy expensive things like gadgets. Don’t ever deal by using apps outside of the Lazada platform because it is unsafe as any return or return policy is also void now.
Shopee is quite identical although the reviews are usually what gives it off. They usually put the original picture, with the original specifications and even the original price!
Price
Both Lazada and Shopee have a very competitive price. You can check the things you want at the stores and compare those prices with the price you get in Lazada and Shopee. Don’t forget to use the voucher discount if you have one.
Additional Comparison
Beside the mentioned above, there is another comparison you need to know. You can get instalments in Shopee when using maybank and public bank credit cardholders with combined checkout of more than RM500 and for Lazada, you will get instalments when using maybank credit card (Visa & Mastercard) holders with the purchase valued at RM500 and above.
Conclusion
Both Lazada and Shopee are very popular in Malaysia. Both of them are the leading marketplace in Malaysia. Even if both of the marketplace are popular, there is still a difference between those markets. Just choose which marketplace is suitable for you.
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