Are you wondering why you are not receiving your payout even though the package has been delivered to the buyers successfully? This might happen because you get Shopee overcharged shipping fee issue.
This overcharged shipping fee happens when there is a difference between the logistic shipping fee and shipping fee calculated by Shopee. So how to fix overcharge Shopee? This article will explain about this matter. Are you ready? Let’s check this out!
Read also: Guide on How To Set Shipping in Shopee Malaysia
How to Pack Shopee Order
As a seller, you have to pack your orders carefully and neatly to make sure that the buyers receive the products in good condition. If you use the right packing techniques and good packaging materials, you can:
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- Avoid damage or delays to your orders when shipping;
- Avoid request for refunds due to damaged products reported by buyers;
- Achieve more positive reviews and higher buyer satisfaction when your products are received in perfect condition.
The packing techniques and packaging materials will be depending on the type of products to be shipped. The basic way to pack most products are by using these simple steps:
- Wrap the item in 2 to 3 rounds of bubble wrap.
- Pack any accessories separately.
- Choose a box or pouch that is larger than the item. Fill the extra space with filler material like paper.
- Tape all the openings box tightly.
Can you overcharge for shipping? The answer is yes. Since you use many materials such as bubble wrap, box, filler material etc, this will make the package heavier. That’s why if you don’t insert and calculate the weight and dimension properly, you can get the overcharge shipping fee.
How to Ship Shopee Order
This step will help you to send your products to the buyers. To ship your order, firstly you have to pack the package properly and ship them by using the logistics that the customer chooses. You can choose between J&T Express, DHL ecommerce or Shopee Express.
Read also: How to Process Your Shopee Malaysia Order Like a Pro
What Is Shopee Overcharged Shipping Fee
Shopee overcharge shipping fee is the excessive shipping fee that will be borne by the Shopee sellers Malaysia when the shipping fee charged by the logistic partner is higher than the shipping fee calculated by the Shopee system based on the actual weight or volumetric weight.
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How Does This Happen
Why overcharge Shopee happens? This happens when there is a difference between the shipping fee charged by the shipment logistic partner and the Shopee system. The difference between the shipping fee charged by the logistics partner and the shipping fee calculated by Shopee system could be attributed to the following reasons:
Seller Didn’t Input the Dimension of the Parcel
How does Shopee calculate shipping cost? The Shopee system will calculate the shipping fee based on actual weight or volumetric weight depending on whichever is higher. So that when a Shopee seller does not input the dimension in the product listing correctly, the Shopee system will then calculate the shipping fee based on the actual weight that the seller has inputted.
However the logistics partner is calculating the shipping fee, they would take the volumetric weight as it is higher than the actual weight. This matter might cause the shipping fee charged by the logistics partner to be higher than the shipping fee calculated by the Shopee system.
Seller Inputs the Wrong Weight and Dimension Of The Parcel
When an incorrect weight or dimension is input, the shipping fee calculated by the Shopee system would also be incorrect. This would also result in an overcharge shipping fee.
How Shopee Mitigates This Issue
Overcharge shipping Shopee is charged when the logistics shipping fee is more expensive than the shipping fee that Shopee calculates. When the logistics partner charges an unusually high shipping fee, this may result in the payout being released to the seller to be negative.
Does Shopee charge shipping fee to seller? In the case it is an overcharge shipping fee which happens because of the seller’s mistakes, the Shopee seller will be charged for the fee too. For example, the customer ordered a product which required the customer to pay a shipping fee of RM 8.50.
However, the logistics partner charges a shipping fee of RM 18.50 causing an overcharge of RM 10. This overcharge will be deducted from the seller’s payout and will cause the payout released to the seller to be negative.
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How to Avoid Shopee Overcharged Shipping Fee
What to do to prevent overcharge shipping fee Shopee? Shopee systems are going to flag out orders with unusually high shipping fees to avoid overcharged shipping fees from happening, and the seller’s payout will temporarily be withheld until further actions are taken.
Shopee is also gonna check these Shopee shipping problems with the relevant logistics partner to confirm the actual weight and shipping fee of the customer‘s order to validate what the system has been calculated.
Once the logistics shipment partner has confirmed, Shopee will then update the new shipping fee as soon as possible and your payout will be released to your seller wallet. It may take around 3 to 5 working days for the process of validation to be clear.
That’s why as a Shopee seller, you need to be more cooperative with Shopee regulations. Here are tips how do you avoid payment discrepancy Shopee
Make sure the necessary field such as the dimensions of the product you sell is filled in so that the correct weight is used to calculate the shipping fee.
Make sure that you input the correct data of your products weight and dimension in Shopee product listing so that the shipping fee is calculated correctly. Weight and dimension are the main factors that affect the shipping fee.
Conclusion
Shopee overcharged shipping fee happens when there is a difference between the logistics shipping fee and shipping fee calculated by Shopee. How to avoid overcharge shipping fee Shopee?
To avoid this matter, you have to make sure that you input the correct data of your products such as weight and dimension. If you don’t input it correctly, it will cause the payout released to the seller to be negative.
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