Shopee delivery will help you to send your customer’s order to their houses but before you choose your Shopee supported logistics partners, you need to read all the terms and conditions and also their facts. Do you want to know more about it? Let’s check this out!

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Introduction To Shopee Supported Logistics

Have you ever ordered on Shopee? If yes, you must know that you need to choose the available standard delivery Shopee Malaysia before checking out. So, Shopee Supported Logistics is a third party logistics provider which helps to deliver the Shopee order to customers.

These Shopee supported logistics have integrated their system with Shopee so that the Shopee seller can monitor and do Shopee standard delivery tracking through seller center or Shopee App. So as the customer, they can also track their order using the Shopee App.

Who Are The Shopee Supported Logistics Partners?

After you know what Shopee supported logistics and Shopee courier service offer, You have to know the available Shopee courier partner in Shopee Malaysia. Here are the available Shopee standard delivery such as J&T Express, Pos Laju, Ninja Van,The Lorry, Shopee Xpress, DHL courier and also City link Express. But you choose your Shopee courier, you need to note these things.

  • DHL courier, J&T Express, Ninja Van, and City-Link Express are available for all sellers.
  • DHL courier, Ninja Van and City-Link Express are not offering delivery from East Malaysia to West Malaysia.
  • City-Link Express, The Lorry and Shopee Express can only be used to deliver orders within West Malaysia only.
  • The Lorry and Shopee Express are available for selected sellers only.

Before you choose and sign up your selected Shopee express or another Shopee courier, you have to make sure that you have already read and understand the terms and conditions. Once you have successfully chosen your courier, you will receive a notification that you can see in “Shopee Updates” under My Notifications. You can activate multiple shipping options so that your buyer can choose the preferred Shopee courier to send their order.

Read also : 2 Guides How to Do Shopee Upload Product, Very Complete!

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What Are The Benefits Of Using Shopee Supported Logistics?

Tracking standard delivery will be available once the courier has received your packages and updates the shipment status. But what are the benefits of using Shopee supported logistics to send the customer’s order? Let’s check these out!

  Shopee supported logistics  non Shopee supported logistics 
Arrange Shipment  Seller can arrange shipments by using the Shopee app or seller centre Seller have to arrange shipment by themselves 
Tracking number  Shopee express tracking number will automatically input in the applications Seller have to input it manually 
Pick up notification  Shopee express drop off point will be informed  Seller need to click the ship button to send out a pickup done notification 
Tracking details You can track and monitor your order by using Shopee app  You can’t track from Shopee App but from the logistics platform tracker
Airwaybill  Can be printed on Shopee  Cannot be printed on Shopee 

What Is The Delivery Lead Time For Shopee Supported Logistics Partners?

When you buy things in Shopee, you might be wondering when your order will come and keep doing Shopee delivery tracking. Generally, it takes within 2 to 8 working days for Shopee standard shipping to send your order into your address. This estimated time counted from the time that your order leaves Shopee’s warehouse. But if you choose Shopee Express, it takes 1 to 3 working days from the time that your order leaves Shopee’s warehouse. You can do Shopee express tracking malaysia too.

Now if you buy things from overseas, your order might arrive within 9 to 18 days. This calculation is out on the public holidays and the logistics partner’s non-working days. You have to know that your order might come late if there is a force majeure, long public holidays or many explosive orders due to Shopee sales but you can still track your order in the Shopee application.

Read also : How to Set Shipping from Oversea in Shopee Malaysia

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Overview Of The Shipment Process For Shopee Supported Logistics

Here is the overview of the shipment process you need to know.

  • First, when a customer orders the products, Seller will receive the information that there is an order that needs to be shipped out using Shopee Supported Logistics.
  • Sellers have to prepare an order as per order attached with an air waybill printed from Shopee seller center. Remember to pack your package using the bubble wrap to avoid any harsh impact during the delivery.
  • Then, seller can choose to ship out the order by Shopee via drop off or pick up with no upfront payment needed.
  • Shopee Supported Logistics will proceed with the delivery and bills for the shipping fee incurred.
  • After that, Shopee will then pay Shopee Supported Logistics for the shipping fee incurred and release the balance of the order payment to the Shopee seller.
  • If the actual shipping fee as determined by Shopee Supported Logistics is more that the estimated shipping fee calculation, the seller’s payout will be automatically deducted to pay the overcharged shipping fee.
  • And last, you will see the Shopee Supported Logistics tracking number and can track them using the tracking number you get from the logistics

How Do I Contact Shopee Supported Logistics Partners To Track Or Expedite My Order?

How to contact Shopee supported logistics partners? As you know there are many supported logistics partners in Shopee Malaysia, you can find them by contacting the call center number and email too. You can find their number at Google.

What Is The Standard Delivery Procedure For Shopee Supported Logistics?

Shopee Supported Logistics will deliver the package to the written address in the shipping label. If no one accepts the package when the courier arrives, then Shopee will contact the customer for a second delivery. If the Shopee supported logistics have sent the courier and also failed which no one received. Then Shopee Supported Logistics will return the package to the seller.


Shopee delivery lead time will depend on the Logistics partners you choose, where the package is sent, and also the address of the customer. Your order might come late if there is a force majeure, long public holidays or many explosive orders due to Shopee sales but you can still track your order in the Shopee application.

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