What is the Shopee mall return policy? Shopee mall return policy philippines is the policy that you have to obey when you want to refund the products that you buy in shopee mall. Do you want to know more about Shopee mall authentic and Shopee mall requirements? In this article, we are going to discuss it. Check these out!

Related: What is the Shopee Cashback Program?

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What Is The Difference Of Shopee And Shopee Mall?

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Shopee is a marketplace platform that connects buyers with sellers. Sellers can publish their products to Shopee’s large use by using the internet and shopee acts as the technology provider for it. Shopee provides several features which can help sellers to increase their sales and customer service.

Shopee acts as the connector between seller and buyer because shopee will hold buyers’ money and release it to sellers after buyer’s receive their package. There’s no charge for creating an account on shopee but sellers will get a charge for sales commissions.

There are 4 types of seller in shopee such as:

  • Official Shops are managed by the Shopee Mall Sellers. The sellers belong to an exclusive marketplace called the Shopee Mall. It is where the branded sellers and the official distributors sell their licensed products.
  • Preferred Sellers are types of sellers with the “Preferred” label in which you can only be a part of through an invitation one qualified. 
  • Overseas Sellers are sellers that are from other countries such as China and South Korea.
  • The No label Sellers are the customer to customer sellers. They can buy or sell in Shopee.

People often asked whether Shopee preferred vs mall are the same? This preferred seller is different from Shopee mall. Preferred sellers are types of seller with the preferred pin badge which you only get if you meet all the requirements. 

Shopee Preferred Sellers are usually chosen carefully  by the Shopee Team. Only the sellers who fit the criteria made by shopee can be the prefered seller. To be a preferred seller, you have to be active, well-recognised, have high shop ratings and provide good customer service. You can identify the Preferred Sellers through their badge. It can be spotted on the seller’s profile, product pages, and product listing.

Unlike Shopee preferred sellers, Shopee mall sellers belong to an exclusive marketplace where the branded seller and official distributor sell their product. Shopee Mall is a place for Official Brands and Shopee’s Top Sellers. When you do an online shopping from shopee mall, you can get special benefits which you can’t get from other sellers such as 15 Days Free Return for all Shopee Mall products, 100% Authentic and Free Shipping.

Related: What is Standard Express Tracking in Shopee?

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What Is Shopee’s 15 Days Return Policy?

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Shopee mall philippines offer shopee’s 15 days return policy. So what is Shopee’s 15 days return policy? Shopee’s 15 days return policy is one of the Shopee mall seller benefits which the customer can get. You can get Shopee return free shipping in this programme. 

Shopee offers a 15-day return period for all Shopee Mall products to make sure that the customer is satisfied with their purchase. The 15-day return period starts from the time of the first attempted delivery. Shopee Mall sellers can be identified from their profile. 

This return policy will be voided if the order has been completed. So before you click the order received button, you have to check the package you received properly and be satisfied with the product.

Related: What are Shopee Coins?

How Do I Return Something To Shopee Mall?

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As explained above the shopee mall return policy allows the buyer to return the product they buy from the Shopee mall application. There 2 options to return the product in shopee mall which you can return via drop off point or Self-Arrange option.

To return your Shopee Mall product from shopee app, you can take these steps:

  • In the Me tab, tap on To Receive under My Purchases.
  • Select the order with the product you wish to return.
  • Tap on Return/Refund.
  • Then you have to fill in the information required for your return or refund request 
  • Select the product to return
  • Choose Return/Refund Reason 
  • Upload photos as evidence to support your request, if applicable
  • Select Return and Refund/Refund Only as the Solution
  • Select your preferred Shipping Option to arrange the return: Drop-Off or Self-Arrange 
  • Proceed to ship the parcel to the Return Address provided using a traceable mailing option and keep the shipping documents.
  • For Self-Arrange, fill in the relevant shipping information via Input Shipping Info after your return parcel has been shipped.

If you choose to return the package using the Drop-Off option, you can follow these steps:

  • You can view the Tracking Number along with the return instructions via More Actions after submitting your return/refund request. Refresh the page if you do not see it at first.
  • Proceed to any of these drop off points to return your parcel within 10 days.

For your additional information, the Drop-Off option will not be available if your parcel is too big. So that, if your package is too big, you can choose the Self-Arrange option or you can contact to shopee Customer Service Team to arrange for a pickup.

If you choose Self-Arrange option, you need to take the following steps:

  • Tap on More Actions followed by View Instructions to view the return instructions.
  • Select Input Shipping Info to fill in the relevant information. 
  • Attach your shipping evidence and state the shipping cost.
  • Click Submit.
  • Please ensure that products are packed properly including all free gifts, parts, and accessories that came with the original parcel. 

Your return/refund request will be processed within 7-9 working days and you will be notified of the outcome via in-app push notification and email.


There are 4 types of sellers in shopee such as shopee mall, preferred seller, overseas seller and no label seller. When you buy products in shopee malls, you can get many benefits. If you are not satisfied with their product, you can return the product within 15 days. Beside that, shopee mall also guarantee that the product they sell is authentic so you don’t have to worry if the product is fake.

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