Most people in the Philippines must know what zalora is. Zalora is an Online Asian Fashion e-commerce platform that lets its users purchase clothing products across Asian as well as English Countries. There is also a Zalora return policy in Zalora. What is Zalora’s return policy? Zalora return policy means the rules created by zalora to manage how customers return and exchange unwanted merchandise they purchased in zalora.

In this article we will talk more about the return policy Philippines in zalora such as How long is zalora return policy, Does zalora have free return, How do I return my zalora order, How many times can I exchange zalora and How to return zalora item via lbc. Let’s check this article for more information you need.

Related: How to Order in Zalora Philippines?

What Are The Non-Exchangeable And Non-Refundable Items & Brands?


Non-exchangeable means the items and brands you buy are not capable of being substituted one for another. While non-refundable means the items and brands that you buy in zalora are not eligible or acceptable for return.

The eligible items for exchange will appear when you submit the online return form. For the returnable lifestyle category items, the return product will be accepted if the product is in its original packaging with tags, unopened and used. 

This non-exchangeable and non-refundable items and brands policy is to keep the hygiene concern and the safety for the customer and the suppliers’ request. So that you have to do a double check before you check out. See whether the items and brands you buy are exchangeable or refundable one.

See also: Zalora Shipping Fee in the Philippines

Here are the products which are non-exchangeable and non-refundable

  • Health  and beauty such as Perfumes and fragrances, Skincare products, Makeup and nail care products, Personal grooming products. Aromatherapy and massage products, vitamins and supplements, medical supplies and equipment, dental care products, insect repellents and sunscreens.
  • Personal and perishable items such as intimate apparel, body jewelry, products containing food items, flowers and plants.
  • Non returnable if opened such as mattresses unless it damages, mattress toppers and pillows, items sold in bulk or by the case.
  • Non–returnable if worn and the tags are removed  such as swimwear, designer clothing, designer handbag and accessories.

What Are The Returnable Swimwear Brands?

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Swimwear is also returnable with the original hygiene sticker and for sold by zalora items only. Unless stated otherwise on the product place. Not all brands accept the returnable for swimwear products but here are the swimwear brands which accept the return but you have to make sure that the hygiene sticker is still intact when you return them.

The returnable swimwear brand are Abercrombie & Fitch, Billabong, Cotton on, cotton on body, dorina, envie de fraise, factorie, hollister, ichi, jack wills, jojo maman bebe, Junarose, lipsy, lost ink, malibu beachwear, mama licious, mango, missguided, monoloco, piha, pink n proper, ripe maternity, river island, seafolly, selected homme, superdry, vero moda, Y.A.S, Yshley, !solid.

What Is Zalora’s Return Policy?

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How to return item in Zalora philippines? Before you can return the item you buy in zalora, you have to make sure that the item you buy is refundable or exchangeable. Zalora return policy means the rules created by zalora to manage how customers return and exchange unwanted merchandise they purchased in zalora. Zalora return policy covid is just the same like the usual return policy in the Philippines. 

Sometimes, we need more than a week or two to brood over a bad buy. Zalora provides free returns within 30 days of delivery. To return the item you buy in zalora, you just have to fill in the return slip and return the item with the tags attached, together with the invoice within the original box. Don’t forget not all items are exchangeable and refundable so check your item first.

Here are zalora return policy things you need to know:

  • If you are not completely satisfied with your purchase, you may return the Product to us within thirty (30) days of receipt. The Product shall be unused, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our Platform.
  • All items must be received by zalora in order for a customer to be eligible for a refund or replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.
  • Zalora provides a prepaid return shipping service to ensure the best possible online shopping experience for you. Please refer to the prepaid shipping label in the parcel sent to you. If you are unable to find the prepaid shipping label, please contact our Contact Service Team via chat or
  • Zalora does not honour any walk-in returns.
  • Your returned Products are usually received and accepted at our warehouse within a set number of days after the return drop off or pick up. Returns handling time will vary depending on your return method and courier of choice. Please see our exchange or refund / return time policy for more details.
  • Zalora will refund you via store credit which you may utilize for your next purchase. In the event you prefer to be refunded by different means please contact us via chat or email and we will try our best to assist you.

How Can I Cancel My Return/Exchange Request?

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If you can cancel your Order by contacting zalora Customer Service Team or you can email to No cancellation fees shall be applicable. Once an Order has been dispatched it may not be cancelled and the item must instead be returned to the company according to guidelines provided by the Customer Service Team.


Zalora lets the customer return the items they buy in Zalora within 30 days but it is applicable to several products and brands only and there’s no Zalora return shipping fee. Zalora return policy philippines actually the same with Zalora return policy singapore. You have to make sure that the items you buy are returnable and exchangeable before you fill in the return form.

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