Who doesn’t know Shopee? Shopee is one of the leading ecommerce marketplace in SouthEast Asia. You can sell and find anything in Shopee but sometimes your account can be banned or deactive for some reasons. So how to delete shopee seller account if that happens? In this article, we will discuss how to deactivate shopee account. Are you ready? Let’s check these out!

Related: How to Receive an Order in Shopee?

General Reasons On Why Sellers Delete Their Accounts On

Here are the following reasons why:


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Before we go directly into how to delete shopee account, you need to know the general reason why sellers delete their Shopee account. Here are the reason why seller want to close shopee app 

  • Listing upload in the wrong main category and sub category
  • Duplicate items found within a shop or across shops based on product name, product images, and also description
  • Inaccurate brand stated in product attributes and images
  • Prohibited by local regulations
  • Listings without relevant supporting licenses
  • Infringement of copyright and misuse of other seller’s information
  • Sell shopee’s prohibited items

See also: How to Rate Sellers in Shopee Philippines?

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Can I Delete My Shopee Account And Make A New One?

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How to delete shopee shop account and what will happen if i delete my shopee account might be the question you keep wondering. After you delete your account in shopee, you are not able to do shopee login anymore. Shopee account deletion is permanent and irreversible. After the deletion is successful, you will not be able to login and view your previous purchase history in shopee. 

You might get rejected from shopee if you want to create a new shopee account in the future so you need to make sure whether you don’t want to use your shopee account again or not. Before you delete your shopee account, you also have to make sure that you have completed all your orders. Once you have no pending purchases or sales in shopee, you can delete your account in a few steps. 

Related: How to Cancel an Order in Shopee?

Can I Have 2 Accounts In Shopee?

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You can have more than one account in shopee but to register those accounts you need two different usernames and email addresses. Beside that, you also can log in and use the same Shopee account across multiple devices. All the details of your account, including liked products, comments, and purchase history will remain unchanged.

How To Delete Shopee Seller Account?

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How to delete shopee account without logging in? If you want to delete your shopee account, Here are the steps on how to delete shopee account web

  • Log in to your shopee account
  • Click in the Me, then choose shopee account setting 
  • Click on request account deletion at the bottom of the page
  • Then click on proceed
  • After that, you will receive a verification code to your registered phone number in your shopee account. Enter the verification code you receive and click continue.
  • Write the reason why you want to delete your shopee account
  • After that, you need to agree all the terms and conditions to proceed
  • Then click submit to confirm
  • Account deletion is instantaneous and you will be redirected back to the Home page after the deletion is successful.

If you want to delete your shopee bank account, you can delete it from the shopee app or seller center. Here are how to delete bank account in shopee

From Shopee App

  • Access the Seller Wallet page via My Shop on Shopee App.
  • Select the Settings icon and select My Bank Account.
  • Select the account to be deleted. 
  • Tap the ellipsis button, then choose Delete. Click Yes to confirm.
  • Input OTP sent to your registered mobile number for verification, then tap Continue. 

From Seller Centre

  • Select the My Balance page via the Seller Centre sidebar menu. 
  • Verify your login password for security.
  • Select account to be deleted under My Bank Account section. 
  • Click Delete, then Confirm.
  • Input OTP sent to your registered mobile number for verification, then tap Continue.

Why I Cant Delete My Shopee Account?

We have discussed how to delete accounts in shopee and for some people the deletion might not be successful. There are some reasons why you can’t delete your shopee account. Here is why your shopee deletion is not successful.

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Your Account Is Limited. 

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There are several reason for account limitation such as Fake order creation,Voucher abuse,Subsidy and rebates abuse, Scams, Continuously repeated upload of products with listing violations, Copied other sellers’ listings, Account security compromised, Directing transactions outside of Shopee, Unpaid SPayLater billings, Use of any unauthorized third party software, emulator, APK file, unofficial app version, bot or other similar hardware and Misuse of Shopee log

Your Mobile Phone Number Has Been Used Too Many Times To Register For Shopee Accounts

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If you can’t delete your shopee account due to this reason, you have to contact Shopee customer service representatives  and explain why this phone number has been used multiple times to register for Shopee accounts, The reason behind your current account deletion request and If there is anything else we can do to meet your needs rather than deleting this account.

Your Account Has Uncompleted Orders

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You have to ensure that you have completed all your orders in shopee, including the ones that are still in process or under dispute, before you can request for account deletion. Please note that for both sellers and buyers, a transaction is only considered complete once the money for that transaction has been paid out.

You Still Have Balance In Your Shopee Pay

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You can only request for account deletion once all your withdrawals are complete. Please make sure that you already withdraw your entire Shopee Wallet balance to your bank account.

You Still Have Your Shopee Coins Balance

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Before you delete shopee account, you have to make sure that you have used all your shopee coins and there are no more shopee coins left so that the deletion can succeed.


You can delete your shopee account from shopee account settings. After you delete your account in shopee, you are not able to do shopee login anymore. Shopee account deletion is permanent and irreversible. After the deletion is successful, you will not be able to login and view your previous purchase history in shopee.

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